Estrella Lavanderia y Tintoreria - 64860 Monterrey

Terrible service and equipment. The machines charge you the money but they don't give you the cycle and when you go with the ladies they check your card and I don't know what on their computer, they don't solve anything for you. That happened to me today, I swiped the card and it didn't work, when I swiped it the second time it worked but I already had the charge for the previous one as if it had worked, I finished that credit, the card had it at zero, recharge $ 100 new, when I wanted to go to another washing machine, she told me that I had no credit, I went with the lady, I checked her computer and she told me that she had no card history, so ... I passed credit with my finger or with the power of my mind?. The truth is not the first time things like this have happened, in addition to the fact that their equipment does not work well, the dryers do not dry and the washing machines sometimes leave all your clothes wet and soapy. I'm giving them a star and that's already a lot. The last time I step into these facilities, I can understand many situations that happen, they are equipment and can fail, but everything is in customer service, which in this branch they do not know how to handle.

It was a place with constant cleaning and maintenance, however today I had the following problems: 1) Washer 14 lost electricity (8 AM) which was reported and indicated that it was necessary to wait. for 45 minutes I could not remove the clothes until it was decided to force the opening. 2) Finally, when removing the clothes, it was stained and smeared with soap residues that accumulate in the door seals (photo attached). 3) He was told to one of the dependents and said that "yes, sometimes it happens that the waste was released" and was not to offer any replacement of at least the service. 4) It was decided to pay a second wash of said garments and of 6 stained shirts, 3 were recovered. The rest were stained so that even in the carver the stains were not removed. Deficient preventive maintenance and equipment cleaning. Worst customer service

This laundry is self-service 24 hours. The cost is $ 25 MXN for each machine, either washer or dryer. The approximate time is 30 minutes for each one. A card is purchased for $ 10 MXN which you can recharge as you need it. The system is quite simple and comfortable. I consider that the shopping center in which it is located is very safe. Follow the recommendations and instructions posted on the premises.

Lousy Service and all the washer-dirty washing machines, I went to Humberto Lobo branch and there were no cards, and on the branch of Alfonso Reyes and heron Sada the washing machines falling into pieces, a lot of rust and some nor served, disappointing, 4 years and a half years ago Everything was in very good condition, and now its premises look abandoned, you need competition.

Laundry 24 hrs well located, has parking and large amount of washing machines of high average capacity and 2 washers and dryers for heavy loads as for blankets. $ 110 pesos is the cost of washing and drying in the largest washing machine. One of the advantages is that there is a vending machine for soap, softeners, chlorine and drying products. You have to carry your bag to store your clothes. There is parking for wheelchairs.

Terrible attention, I had already left a review of this place and they apparently unsubscribed it, I will not go into much detail but basically the dryers do not dry, the machine stole money from me, and when I complained they did not return anything to me and apart from that they wanted me to return to pay for the dryers because their system did not detect the payment, this laundry is rubbish

It was quick one hour of waiting, 30 minutes of washing and 30 minutes of drying. The costs are 27 pesos for each one. In general, the machines work well, although I think they should be washed more often since there is some humidity and mold on the door or on the washer rubbers. The card payment system is quite agile and I had no problems. If you go take precautions as it gets too crowded and you have to wait for a machine to empty. I went at 10:40 am on Sunday and it was quiet, but only 15 minutes later it started to fill up with people and I noticed the problem of crowding inside. Space is a bit tight.