Estrella Roja - 62749 Cuautla

If I could, I would give none one star, they are supposed to give good service and it is the opposite, they do not respect their own schedules, they raise the price of the ticket, sometimes they discount when they want, it would be better for the university to remove this company to give their service why don't they give it.

A generic place, you can buy your tickets here or online, they ask for identification if you go far since usually in the north the police make a checkpoint and they get you off the bus and ask for identification, if you don't have it you can get into a mess if you go alone and nobody can confirm your identity. The treatment towards the client is regular, sometimes a little bad, perhaps the monotony causes them to treat you that way. Expensive place to buy, if you are going to take food for the road, go to buy in remote stores or at your home since it will be cheap, they do not give drinks and snacks for the road like other companies. The bus that I boarded was clean and in order, it is comfortable, it has a backrest for the head and feet, it only had four screens distributed, it should be one screen per person but since. Overall the ride was smooth and comfortable.

It is pleasant to travel on this bus line as they are always clean, comfortable, with air conditioning and respect the authorized speed, although due to the route there are days and times when it is overcrowded, that is why I prefer to travel in first times of the route when they are almost empty

It has terrible service with the students of the Autonomous University of the State of Morelos, which makes the service of poor quality. Those of the tickets that are inside the university are very rude and haughty, which I see in a disgusting way because it is not even their company and they are only workers who provide the service. They should take action on the matter because they are really rude and they take the problems that the students have with the company very personally. Just like there inside the university they let people who are not students or teachers board, that causes insecurity for passengers.

It cannot be possible that the ladies restroom is not available. According to the cleaning lady who has the key is not there. But I was here an hour and a half ... and the lady never came. And there were more than 6 people who needed the service. I think it should be paramount at this bus station. If you are going to wait for a while for your bus to leave, better board from the center of Cuautla. ??

Terrible service, the buses are always very full with people standing up exceeding the number of passengers. The ticket is very expensive for such a bad service, they do not have health measures and the schedules are every hour or more and even so they are delayed. They also do not accept card payment and when you call on the phone they never answer.