ETN Turistar Lujo Guadalajara - 45625 San Pedro Tlaquepaque

TERRIBLE ATTENTION Yesterday I went to pick up a package, they tell me first that they do not know where it is because "they do not have a system", while waiting, I ask again about the new account package and they tell me that they did not leave the truck indicates the receipt of the shipment, they ask for my phone after 2 hours of waiting and they promise to call me, they spend 4 hours and nothing, I decide to go and ask them for the package, to which they respond the same as they do not know where it is, they ask me to wait 30 minutes in what they physically check the truck and the place where they unload the parcel, after the time a young lady comes back and tells me that the package is not there but they give me the option to report it to a 01-800, I just smiled and I retired. It is a pity that they do not have a good control of what we send, as in my case there were two other people, waiting for packages from places different from mine. Moral: DO NOT BE PENDE ..... SEEKING OTHER ALTERNATIVES THAT ARE FACES BUT YOU HAVE MORE COMMITMENT TO YOUR WORK.

Good service, adequate sanitary measures, waiting room, food area with atheist lockers to charge cell phones, souvenir shops, different atheist cyber destinations, luggage storage, security, clean toilets

New buses, two super comfortable floors, super punctual in arrivals and departures, only the detail of the bathroom without water, without paper!

Terrible attention. They crashed the system just when buying my tickets. I waited 2 hours for him to come back and nothing. The very pedantic employee and the worst thing is that she did not flinch to solve our problem. There were many of us who lost the truck and personally, I felt the need to buy on another line and wait another 2 hours.

Very kind in their dealings with passengers, from the box office to the staff that checks luggage????

It is already 5:23 and the truck has not yet arrived since it has a delay of more than an hour and a half. It should have arrived at 3:40. The staff is very incompetent and unfriendly. They still do not give me an explanation, nor give me the time when it will arrive. I do not have the option to refund my money. I would have gone on another line !!

Very bad service, you have training in the truck but they don't even give you headphones and when you ask for them, they only give you the plane, the boardings were very late and pure delays, it is recommended to carry a small blanket because the interior air conditioning is very cold, unfortunately I do not Report before and I had a very bad experience, I do not recommend it at all. I will try other lines in the future.

The trip was very comfortable, the bus is double-decker when you buy it online, the waiting room is very clean and we did not have to wait long for our bus to arrive, the service was very good 10 out of 10.