Europcar Renta de Autos Mérida Centro - 97000 Mérida

Best experience ever with a car rental company. Very nice staff, they speak English, help with any (also non-renting related) question, fairs prices and great help in special situations.

No parking space to give the car back. And they even ask you to pay for the parking... It's crazy!

The only available person in the office didn‘t speak a single word English, nearly no written information or offer in English available. In the end we didn‘t rent there because we didn‘t receive enough information about their conditions and terms (in english).

Lack of information led to me losing almost 100 USD on banking charges because I paid the deposit with a debit card. I was not informed that the fee would be so high and would not have rented here had I known this was the case. Also, the website showed me an extremely low price, and the mandatory insurance onsite cost double what it costs online, so I ended up paying 200 USD to rent an economy car for the weekend. Rip off.

They rather take 80 pesos more then getting a good review

A BIG SCAM, they charged us more than 100 USD when we returned the car (one day renting), for extra cleaning charges.. explaining that there were some traces of tar on the car and that they need specific cleaning for that.. and they dont allow us to clean the car ourself, we would have done it in 5mns. First time i have problems with europcar. Regarding the other comments, this agency is used to scam the customers regularly, i regret I did not read Google comments earlier..! to avoid..!

There are ripoffs at every turn. Booked the car in advance with a Guaranteed rate only to be charged an additional amount equivalent to 50% of the rental cost for some mysterious penalty for not accepting their insurance. We returned to Merida a few days later and I asked if I could park in their space while we shopped and was told that they needed to charge us ....unbelievable. Oh but it gets better. On returning the car after we filled it the gauge showed 7/8th of tank. Apparently the service station didn't completely fill it. I was aggravated with the station. I said that I would pay for the 1/8th tank....wait for it...$31.50 . After arguing for 10 minutes in which they claimed there was nothing they could do. I clearly stated that I would dispute the charge and would never pay. Finally they said I could take the car and completely fill it....cost $3.00. BTW after filling, the tank did not register the extra fuel...did they alter the gauge. I would have been charged if I didn't have a receipt that was time stamped. This location is filled with thieves, liars, and generally a bunch of crooks. Please under no circumstances should you rent here. There are many other places in the area who may also be crooks but it is hard to believe they would be as bad.. you have been warned.

We had a great experience renting a car from them. The agent explained us our pick up/drop off options, payment method, insurance and deposit and any extra fees that might occur. We didn't have any issues about getting our deposit back but we did take photos of every part of the car (even wheels) to have proof for scratches/dents.