Farmacia Guadalajara - 45070 Zapopan

On May 15, 2020, I made a purchase for $ 314.40 with a card at the branch Jorullo Volcano, Zapopan, but the machine stayed on hold and did not give the purchase ticket and they canceled the account. At the end, a ticket came out but they did not give it to me and I paid in the other box and until today May 25 it is time that the money is not returned, when the cashier said that the money is automatically returned and the movement does not appear in the bank but the money was reduced from the balance. I speak to the pharmacy and it is impossible to communicate.

ALERT with paying by card, especially with making bank withdrawals from the branch. They withdrew five hundred pesos from my account without my authorization and JESÚS IBARRA, the manager of the El Colli branch, Zapopan pretends that he did not go, using the identification of cashiers and covering himself with boxes strategically placed so that the security camera does not record the thefts to clients. From the gestural reactions of the cashiers who are subordinate to the management, I could see that this was not the first time that clients came to ask for clarification. Very bad Farmacias Guadalajara, they should be ashamed of having managers with these practices.

I am a frequent customer, the security guard has offended me in the last two times that I have gone He checked my handbag for no reason ?? that's disrespectful, I opened my bag because he who owes nothing is afraid ... I think I shouldn't do that unless I have reasons ... the last time I went was on June 6, 2021 ?

I was denied the sale for lack of training. The box was blocked, they said it had to be restarted, a line of more than 8 people who were asked to change boxes and only I was forbidden to change boxes because my products were already marked. They could send me to another box and they solved their problem having canceled the operation, but no, they wanted to force me to wait until their problem was fixed so that they could attend me at the box with a problem. Neither the manager nor anyone did anything so that they could charge me in another box they simply refused saying that they could not charge only me, until the problem was fixed. What I can do? Profeco ??

I am a regular customer of Guadalajara pharmacies and a frequent customer of other branches and I want to mention that this is the worst Guadalajara pharmacy, the staff is not very trained, a sir does not know what it is to make a deposit in Amazon cash, they told me that they do not They did it ... and it is a movement that I make frequently in other pharmacies, also in general the girls do not have a good attitude, they do not smile if you say good night they do not respond and it leaves you feeling that they hate their work ... I have come to this branch of the COLLI about 25 times ... more because of proximity than anything else and the treatment is always the same. I have also had the situation if you carry a product such as a cereal and you line up to pay for a medicine, they do not want to charge you in the pharmacy area, so they send you to line up again with your medicine and your product to pay at the checkout from outside. This is a terrible branch and I only recommend it for emergencies or mere proximity

There are no trained people, they do not give you an answer, they are not efficient, I have already taken the same photographs with the same cell phone and now it turns out that the incapable workers do not know anything and that corresponds to the Kodak technicians it is always the same in that pharmacy.

In this branch are several products with rebates, medicine, detergents, deodorants and groceries. Thoughtful people are very responsible, provide very good service. At night it is a bit slow service as they close access to the customer but no longer attend.

It seems that it is a good branch but when I went with my wife we ​​asked for a product that was in one of the showcases with a key and the employee told us that it was possible because they lost the keys I told her to find someone to open it because we occupied that product and he told us that he does not know I do not hear that there are no keys .. if they are going to buy there, they already know how they are going to be treated