Farmacias Benavides Lago Alberto - 11320 Ciudad de México

Service available 24 hours a day and you are always calm to make purchases And very fast

They have stuck that they give consultation on Fridays but I go and that on Fridays they don't give consultation or how? Or at least update your sign and voila.

I only went for a general check-up and the doctor was pressing very hard on my belly and I told her that I am 20 weeks pregnant and it was worth it, I hurt my belly and I had to go to the emergency room

I arrived at 2:30 p.m. and the doctor told me that she did not have time to attend to me since the other doctor arrived at 3:00 p.m. In half an hour I walked to make time and I arrive at 3:00 p.m. and a saleswoman tells me that they cannot charge me for a consultation because the other doctor arrived after 3:10 p.m. I tell him that I wait in the living room and he says no because they are going to clean. It was an emergency !!! INEPT

IF THEY ARE NOT GOING TO ATTEND THE SCHEDULES PUBLICLY INDICATED OUTSIDE THE STORE, IT IS BETTER TO CHANGE THEM. Although the store has the organization and cleanliness of any Benavides, the exterior is somewhat neglected and the attention is very poor and disinterested. On the other hand, and even worse, the care in your doctor's office. I went for a COVID antigen test at 7.25pm; First, they told me that there was, but until the next day. However, their schedules (photo attached) indicate that the tests are held until 10 pm. I pointed out that I was on time to perform the test and that, furthermore, they did not have any patients in line. They indicated that the doctor was very busy filling out the file and could not attend. This situation would be understood if I had arrived 5 minutes before closing, but I was there for more than 2 hours and 45 minutes to ask for attention. In the end, the doctor agreed and made an appointment for me at 9:15pm. I got there in time for care and it turns out they gave me access to take the test until 9:54pm. In other words, colloquially, the doctor applied it to me and made me wait up to 5 minutes before closing. The only thing it showed is the lack of professionalism of the Dr and, in her person, the lack of civility. A pity having taken your Hippocratic Oath treat your patients like this. It should be clarified that, at no time, was an out of place treatment of my person made to the workers, nor to Dr.

I went last April 15 and left without buying anything due to the mistreatment and apathy of the staff. The last straw was that two of the ladies at the back of the store (one of them the supervisor) did not use face masks properly or keep a healthy distance. The store is dirty and messy. After the bad taste in my mouth, I went to Farmacia San Pablo and the experience was pleasant and much better. Medicines cost the same, but good care is priceless. Never again with Farmacias Benavides.

I attended emerencia for my son's medicine arrived at 10:50 and it was already closed. They told me they could supply it until tomorrow because they had already closed the box, not the store. So that they put a schedule that they are not going to meet, rather than a health service. Bad service ?