Farmacias del Ahorro - 72760 Cholula

Terrible service. Staff lacking training. They rejected a form from the insurance company and the manager denied me care.

Che cross out, in this branch you do not get an insurer prescription in my case SISNOVA, and I do not think that the manager or supervisor is not notified if they do not train the staff or they do not want to fill it, they are lazy for the time they take to attend us, you ask to speak to her supervisor and they deny or hide it, they also argue that they do not know about that insurance, that the mail does not arrive or what or they know how to do it, also if they go 3 medications and they deny you one so as not to fill the prescription when you can speak to the insurance so that they can fill it without that shortage, conclusion they never gave me a prescription and that which they are told is for children and it is worth it that they are only bill collectors and deliver medicines, but specialize in Facing challenges of how to manage an application and fill an insurance medication are useless, but hopefully it never happens that you do not get medicine for your children or a family member.

I want to tell you about my experience. I was in this place because I felt dizzy, my stomach was upset and my blood pressure was low; when I arrived the doctor was not there because she was on her lunch break (there were only 10 minutes before she returned); I bought some chocolates and some electrolytes out of desperation and to be able to "feel better" I started walking in the place because I felt bad. The people who take care of the place saw me as normal until I could no longer bear the dizziness and stomach and vomited; After that the people of the place changed their attitude and treated me with disgust (because I vomited on my clothes to try not to stain the place). They asked me to clean up my vomit and after 5 minutes the doctor "attended" me; I say "attended" because I only listen to my symptoms and what I was talking about to get to feel that way; In short, I don't check myself and I only check my blood pressure because I asked for it and indeed my blood pressure was low; I prescribed something but I felt a lot of distrust because I did not check myself in a normal way; I did not buy the medicines that he sent me because I did not feel sure if I was going to feel better with those medicines and I preferred to go to another place where I WAS GIVEN BETTER CARE, GIVEN A BETTER CONSULTATION AND THEY REVIEWED ME AT LEAST; THEY TOLD ME THAT I DID WELL NOT TO BUY THE MEDICINES BECAUSE I HAD ANOTHER THING DIFFERENT FROM WHAT THE "DOCTOR" PRESCRIBED ME ...... IN A FEW WORDS !!! Terrible place ????

A more appropriate slogan could be "We serve you badly ...". It's crazy how the only constant in their branches is the terrible attention from the staff ...

Home service does not answer the switch you can dial several times and it does not answer you at the counter they have the slight idea that you are going to ask them for a favor and personally the bad service has not improved, not in home care

Very good location, excellent prices but, it is useless if they have a bad service. The girl who attended me on Saturday night, October 24, 2020, was very rude for no reason. I preferred to go to another pharmacy to buy, where they treated me better. I DO NOT recommend this site.

Super bad temper of the employees, just go in for water and soda, a super long line and with seniors waiting. They were on their shift change, people only asked them if they had medicine and the employees answered "wait your turn, there goes the line" Two people and I had to leave (return the product). Without being treated and in the case of people without knowing if they had their medicine.

They are made but WELL PENDEJ0S with home orders ? ?