FedEx World Service Center - 91697 Valente Díaz

Terrible attention, it is the second time that I try to pick up my package, yesterday I dialed early around 12pm and they never answered, I came 15min before 7pm and they no longer attended me, which is until 20min before 7pm (on the internet it says that it is from 9am to 8pm; and outside they have a sign that says 9am to 7pm), I asked if I should arrive the next day at a specific time or something, and they told me to arrive earlier, I arrived today at 2pm and they tell me that they serve 3pm, because the manager went out to eat, I told him that they should have told us yesterday, since now I'm waiting outside, in the sun, for the time to strike. The truth is, I thought they were exaggerating with the bad comments regarding attention, but I can see that they are not. It seems like they are doing us a favor, or that they paid for our packages.

I had never had problems with the company but this time they left me dissatisfied as a customer, a relative sent me a package, it took more than 2 business days to collect it, and the package arrived at their facilities on Thursday, Friday, they did not send it to my address, so I decided go for the surprise at the entrance they told me that you couldn't, in addition to the fact that they have some guards who are the ones who tell you they use them as an intermediary so as not to deal with the client, the guard was instructed to tell me to wait until Monday to home delivery and not at all, they still haven't delivered my shipment, really this time it was a lousy service.

It is efficient, but it can be better. My package arrived safe and sound, but I would have liked the attention of the employees at the place to be better and friendlier, as well as I would have liked the cleaning of the place to be better since the office where I picked up my package was somewhat dirty. and looking unkempt, not to mention that the air conditioning they had was precarious.

Very lousy staff, very bad attention, it seems that they are doing you a favor by bringing you the service. The truth is very bad, they should train their distributors in the way and manner that they deliver a service, the treatment of the client gives a lot to say about the attention of the staff as well as the client ....

If the schedule says that they close at 3 and are closed from 2 in the afternoon, in addition to the fact that the policeman at the entrance is arrogant, he did not let me speak to a supervisor and he did not want to give me his name. I do not want you to contact me saying that you are sorry that you had a bad experience, what I want is that you commit to training your staff, people on the phone are super friendly, why can't others be the same? I work constantly with the company and there are people who do like to work. It is the first time that I am left with this bad taste in my mouth and that is why I am so upset and my parcel has not yet been sent with that. I also think that if they are going to close due to hot sale or something, the pertinent modification should be made on their website so that those of us who need the service anticipate it. I'm surprised that a company with so much prestige does not pay attention to this kind of "details"

Lousy hours, they close at 2 on Saturdays, they should think about giving better customer service, you have to stand in the sun while you wait for package information.