Fiesta Americana Hacienda San Antonio El Puente Cuernavaca - Real del Puente

late check-in had to wait an hour to get my rooms. After a long flight the last thing you want is having to wait for your rooms

The hotel is located in a quite area in a small village and easy to access. Downside is there are not many alternative restaurant options nearby, but there's a supermarket a few minutes driving away. So you're in a quiet area but not in the middle of nowhere. Most is spotless. Cleaning staff is very friendly. The restaurant, La Molienda. Meals are too small for the prices, you need to wait very long for food, serving staff is willing but very slow and inefficient. I would eat somewhere else when having the option but there's almost none. Breakfast buffet is nice because of the choices, and on Sunday for a bit more money there's a crazy big buffet even people from outside the hotel come to visit for. The general hotel deserves a 9 because of location and how it looks like, but the restaurant is not more than a 6. Really a pity for such a nice place.

The restaurant has great food. Enjoyed it a lot

Rustic with modern facilities. Great meeting rooms, breakfast area. The integrated chapel is a nice touch and guest rooms are comfortable and have a nice aged theme

An absolutely stunning property, so much detail and beauty. The only challenge was finding staff that spoke English. Even wirh that, the service was impeccable. Special mention of the one woman on our food/beverage team that after I asked for butter the first time, brought me butter without me asking every other time. This location is a must for a re-visit.

Unfortunately this place has a very bad or no management somehow. After booking thru a internet plattform, I asked for the extra cost for a little dog in advance and told them, that I assume, that it is for free, if they don’t respond. They send me a message telling me the check in and out times, but no mentioning any extra cost for our doggy. When I arrived, they did not know about this conversation and didn’t have a room like reserved for me. I didn’t want to change for 2 single beds and had to leave for a privat meeting. 4 and a half hours later (!), I got a call, that they found a room, but still wanted to charge 4000MX$ (almost 200US$) for the 2 nights extra for our dog! I did not agree and wanted to speak with the manager (3 times over all)- he never gave me the chance to. Checking in at 2 in the morning, they still wanted to charge me 2000MX$ per night for a little doggy. I refused to do so. They gave me a room with a king size bed - but let me tell you - I guess it was the worst one they could find (no 8022). For sure nothing you can see on the pictures - extremely small, dark spots on the ceiling and old cigarette butts on the balcony. Water and (only one for 2!) coffee capsule was not renewed after the first night! 5* !? Only the price - otherwise no way - is this the standard of Fiesta Americana!? Restaurant: Dogs are not allowed in the open air restuarant, but a local cat is walking free from table to table to ask for food!? Imagine you have to pay 2000MX$ for your dog and you can not bring it!? Shrimps were great, rice and vegetables were cold! I wonder, when someone in the management of the FA group does something against this!? I posted also on TA. They have great gardens and pools as well as the people were friendly… But when I read also some other reviews, they are just so unprofessional in management. By the way - only one guy spoke some english, when I checked in and all the menus were only in Spanish. Maybe they don’t want international guest (with dogs)!? But then, please let us know!

Worth a visit, but beware of loud music until late! Good food, tidy rooms, friendly staff. Warning again: Very loud music until midnight or longer! You can't sleep until it's over. I gave 3 stars because I sleep late, so that's not a huge problem to me, but if you like to sleep early, probably not the best place for you.

This is a great hotel. A particular experience since it was adapted from an old Hacienda from the late 1500's, filled with great picture spots, usually booked for events (weddings). It has all the needed comforts and amenities of a 5* hotel, it is very safe (I travel with an 11yo who prefers to stay in the room with AC and wifi; we had no trouble enjoying our stay: pool, restaurants, Starbucks, while my son enjoyed the comfort of the room) Service is pretty good too. Would love to say I will be back, but came to this place for an event. Given the occasion I will definitely book my stay here.