Fiesta Americana - 48328 Puerto Vallarta

El servicio lo calificó de 2 formas una por los empleados que hay varios comprometidos con su trabajo y otra los jefes. De pensar..... si regresar a éste hotel, acabó de tener un mal momento ya que me encontraba a un lado del bar en un área dónde hay mesas trajimos snaks y literal nos corrieron ya que dicen que no se puede comer ahí, pero no hay ningún cartel que lo indique . Esto fue por indicación del encargado o capitán Jaime

Ff

ABSOLUTELY AMAZING!!! 5 STAR HOTEL AND CUSTOMER SERVICE!!!!

Is a beautiful awesome place. I definitely likes to come back.........people very friendly and nice treat.the food is so good.

The LaCevicheria is worth staying here alone. Great staff and check in was a breeze. We were early but our room was ready. Can’t say enough about how much I enjoyed staying here.

It's ok.. definently kid friendly however they charge extra for the "adult section/paul" for $95 per person per day!! That's the only reason why I gave then a 3. Food is ok(what do you expect with an all you can eat) the Chinese restaurant was ehh but the breakfast buffet was fire!

I paid for wrist band access to hang out with friends and enjoy dinner. Over the course of several days, multiple guest passes / wrist bands were purchased. Dinner was below average and the requested dinning location (which was an upgrade that was purchased) was unavailable. Instead of returning the funds, staff said we could return tomorrow to be treated to dinner. No additional wrist band was purchased for the returning day. After dinner, I was told I was not allowed to be at the resort and that I needed to pay $55 USD for dinner. After repeatedly attempting to explain situation to staff, I reluctantly paid the amount. Had I known the second dinner, which everyone in the party understood was a gesture to correct the previous days experience, was not free and would be followed up with a unpleasant and accusatory conversation with staff, I would not have bothered coming back. I understand the need to enforce visitation policy and appreciate the staffs diligence in doing that, but it was an unpleasant interaction that I will not subject myself to in the future. Security is good. Service, for the most part, is okay. Amenities are average. Food is below average. Hospitality ranges from great to horrible.

Upon arrival I walked around to try check out the amenities while my mom checked us in I was shortly approached by security and staff member asking to see my wristband which I didn’t have so I was escorted back to front desk check in time wasn’t too bad we checked in with group of about 20 we had king size room with balcony view the bathroom mirror was pretty dirty but everything else was clean we had mini fridge fully stocked everyday during our stay the first night was pretty decent we meet up at the bar in hotel lobby for drinks they were bit of sweet so I asked for straight shots of tequila my auntie had did upgrade wristband so she was able to get me top shelf as well I forgot exactly what they served the waiter were friendly but you had wave them down for a refill we came down around 5pm so we hadn’t got chance to make dinner reservations but concierge helped assist get us on list to dine at Mexican restaurant she also informed me I would have change out of my bikini to dine in for dinner which I didn’t mind that had lovely spread buffet of many choices some I was quite familiar some I wasn’t so I was able to try some new things and enjoyed the show while eating in dining room the waiters served us bottle water after one of lady’s in my party asked for it the breakfast was delicious with lots of choices as well but we were bit confused about what time it ended so first morning me and my mom woke up way early the pool was little cramped to me and I thought I’d take advantage of beach but no this property isn’t in safe area to swim the morning of our schedule yacht ride I went down for breakfast I’m African American attractive woman with beautiful body I come down with cute little outfit with my most of my belly exposed and cover up over my butt as soon as I walk in I’m denied service and told I can’t eat in due to my attire the very next day I go down and I have on sweater and leggings so I can eat I look up and see woman same body type as me but Latino with her belly exposed and pants with holes a thong bikini showing her whole butt I was furious I approached the same ladies from day before that denied me to eat and ask why was she permitted to eat breakfast in attire she had on they then approached her and told her she had to change five minutes later she comes down with shirt on but no pants no one said anything I observed it I feel as if I was discriminated against due to being African American and if you don’t want be harassed skip this location