Fiesta Inn Ecatepec - 55076 Ciudad de México

Is the first time It happen to me that a hotel doesn't have phone service available at night! I thought a hotel has this kind of attention 24 hrs . I just arrived to airport and I was wondering to get in your hotel because it seems you have good service but I couldn't communicate at this time. Your line was turned off. I tried several times. Its really a shame

I am back in the hotel and it always keep the friendly and helpful attitude of the staff. I was at another hotel for a week and I was counting the days to get out of there. I came here and the service is as good as I remember. Thank you for your great service.

Decent . Very close to the mall decent rooms decent beds excellent dining and coffee options within walking distance. Just a little bit north of Mexico City very good dining options just off the interstate not a bad option if you're working a little bit north of Mexico City

Great location: just steps from mall. Clean and quiet rooms, had two kinds of pillows (soft & hard). Staff was very helpful. I didn't try the food, but the hotel has a restaurant with limited options for 24hrs room service.

Great service, in-room service was amazing. Try the tacos. Great value.

The foul sewage smell across the street was pungent. Its next to a sewage spot and you breath it every single day. If you have hot flashes or suffer from menopause don't come here because the rooms are non ventilated with a poor A/C. The only positive about this place was having the shopping mall across the street. The staff are whatevers. The only nice individual that went above and beyond for us was the cleaning lady named MS. Suzy. I asked her for a fan and she brought me one. The front desk basically told me to to buy one because I had made a complaint about my room being hot. Overall my experience here was terrible. First time here. And last time.

We came be cause there was a pool I have a 4 year old with me. The water was freezing. I take her to get a shower no hot water in the hotel very warm. Me and another adult tried to get a shower no hot water at all. 130 am alarm goes off. I call front desk n was accused of smoking we don’t smoke. The room a no smoke room , has burn marks on dressers and stains on floor. I want a refund I paid 2 days up front.

My stay was horrible, I do not recommend this hotel at all, and all because of a simple document that is incredible to me to think that in this age full of technology the hotel does not have the ability to solve it instantly. the biggest complaint is about the lousy response from the hotel manager: Leonardo Israel Pérez. I had to wait more than 24 hours to receive the invoice, for this I had to call many times and send wholesale emails. What bothers me the most is their lack of commitment to solve the problem, justifying that the SAT system (for MEXICO taxes) had an update and for this reason the invoices were not issued. He still sends me his customer satisfaction survey and of course I make sure I respond appropriately to the level of his service (POOR SERVICE). Later, he only contacted me by mail, even though I sent him my telephone number to solve the problem together, and he did not have the courage to call me, he only addressed me by mail. This is demeaning for a person who has a managerial position. In the end and after several calls they sent me the invoice in a bad way since I had to send them the company's tax certificate. Due to this situation, I do not recommend this hotel and its lousy management service, which is a shame that even Mexicans are not capable of taking their responsibility and seriousness in their work.