Fiesta Inn Mérida - 97115 Mérida

First of all, this place is a 2 / 5 but I felt the 4.6 rating was highly inaccurate and needed to be brought down. Pros: Extremely kind and helpful front desk and restaurant staff. They really did try their hardest to be pleasing. Cons: Luke warm shower. Even on the highest setting, it didn’t get hotter than a luke warm, and apparently it wasn’t just us. Dirty beds. Our sheets and pillows had lipstick stains. We asked for them to change it, and even afterwards the pillow still had lipstick stains. While we were in our room, someone knocked on their door and was dressed in a full hazmat suit. Apparently they had to sanitize our room due to covid? The hotel employee, dressed in a hazmat suit, and equipped with a bug spray type wand entered our room and literally sprayed the floor with an unknown chemical, disregarding the clothes and sheets strewn around. Isn’t this something they should be doing in between guests? Highly disturbing. At first glance, the lobby had a nice modern decor to it. But the more you pay attention, the more obvious it is that it’s almost like a nice AIR BnB. Nice exterior, but a cheap interior littered with cheap ikea style furniture.

Rooms are nice. General service is below expected service in this chain hotels. Breakfast prices are higher than other same hotels in other similar cities. Lobby is in second floor and elevators run from motor Lobby to lobby but also to rooms so at rush hours is very slow. As a Fiesta Rewards member you are offered 25% discounts on food and other expenses but this offer does not apply to room service and Breakfast (so you can not apply discounts in common services a business traveler uses). I also had 2 different meals and paid for them. They just delivered 1 of 2 invoices correctly. Second invoice was sent late and with incorrect data.still waiting for my receipt or factura. They do not have. 100% satisfaction guarantee policy so if you have any problem during your stay, they will not make a discount not reimburse any charges.

Excellent service, food, comfortable rooms, and especially, spotlessly clean. Very nice!

Excellent food and service . Daniel who was serving us in the Dining Hall speaks excellent English and is very polite.

We recently were between houses and wanted an economical hotel near the house we were moving to. Fiesta Inn Merida was clean, comfortable and the room service dining was excellent - food and service. I plan to have friends and family stay there. It is super convenient to our home.

The staff were polite and friendly. The Air condition was not cooling at 1am, we had to move to another room. The hotel is in a quiet area, near several malls, super market. Buffet is fresh, but needs more variety. Great fruit, nice gym, clean pool.

Even without hot water in the room, great bed, amazing service from the cook and waiters at the restaurants.

Not bad for a one night stay but any longer and the hard stone floor, cheap furniture and worn out towells and bed linen would have become anoying.