Fiesta Inn Veracruz Malecón - 91700 Veracruz

I arrive to the room, I found several hairs : ?, sink, chair and the duvet had a couple dirty spots., But I reported, and fixed right away.

Great location & fair price.

The attention from the front desk staff is outstanding. The kitchen is outstanding at the restaurant, via room service and at the swimming pool! Do not hessitate to eat there! However, if you leave your room late, it will be done contemptuously: Your badroom won't be cleaned at all and your bed will be done poorly.

Loved it, the jacuzzi was great the shower water pressure was better then some of the other hotels in the area

The hotel offers good internet for online work. The rooms are tidy and big. The room that I got didn't had a good view, but, I still liked the hotel. No breakfast is included with the reservation.

Horrible. Rooms are dirty, we changed them but all the sheets were with stains, and there was hair in the bathroom. Awful. Our internacional card wasn't accepted, but they did not even try to connect the bank. And breakfast is not included! Though the area is nice, and location is convinient.

Nice and comfortable place. Some rooms need maintenance, for example hide the wires behind AC, toilet door did not close correctly. Business Center was comfortable too, with a couple PC and internet, just what I needed to send an email. Eventhough I did not walk through restaurant I called room service a couple times asking food from menu and the taste was really good. Staff was really friendly by the way.

Upon check in, we were asked if we wanted to register for our free breakfast that was available to us so naturally we agreed. It ended up being a time share pitch where they wanted to speak with us for an hour and a half about buying in. The gentleman was very nice and sincere but the whole process was misleading. I’m on vacation and did not want to be bothered with a time share scam. Well I’m glad I didn’t agree to it because when I entered the room I was very disappointed. The room I did book said specifically that I would get a balcony and an ocean view. Of which I had neither. Although the room was spacious and comfortable I did not get what I booked and paid for. When I called the front desk to see about getting another room with an ocean view and balcony they said they did not have any available. I mentioned that we paid for it and this young lady literally said that it is how they get customers in to the hotel, by offering those amenities. I have already contacted my credit card company regarding the matter. Please beware of this hotel. They are not fulfilling people’s reservations as they are booking them. And also falsely advertising their rooms.