FIX IT WALMART JURIQUILLA - 76147 Santiago de Querétaro

Do not go to this place, they are unfulfilled trades, liars, 2 weeks ago I sent to fix a mobile, they told me it would be ready in 3 days, now they tell me that it has no arrangement, and I am waiting for the return of my money

The service provided by this company is fatal. They have had my cell phone for a month. They have changed the screen three times and they have broken it themselves. They don't give you a response from the team. I do not know responsible. Very bad management. There is no one of the face. Now I demand the return of my money and my equipment. At first I paid for original spare parts and it is not what I receive. Do not be fooled

I had trouble charging my Motorola G6. In search of a trustworthy establishment and with my previous experience with Fixit in Toluca, I decided to request the service at this branch. I was attended by a technician named Cesar. That same day they replaced the female usb type c port at $ 600 and it worked that day, by the next day it had already stopped working again. I went to request my guarantee the next day on two occasions since the technician was not there and there was no time at which he could find him, so the receptionist told me. On the third day I found it and wanted to replace my battery for $ 300. Not trusting what he was saying, I told him that first I wanted him to test my battery before replacing it since the battery was working perfectly before starting the imperfect one. On the fourth day they called me because they wanted to replace one of the cargo components that was allegedly damaged and they told me that it was out of my warranty and that it would be an additional $ 300. Distrusting what they were telling me, I declined my permission to replace it until I saw the equipment myself. When I went to the site to check my equipment, the technician told me in a very bad way that my equipment had already intervened, that he could not wait for me to go and check my equipment. That it had only been a diode and that he had already replaced it. I tested my equipment with my charger and it was not charging, we tested it with yours and if it was charging. As I no longer wanted to leave the equipment to you because of the bad treatment I was receiving and the risk of further damage, I took it with me so that someone else could review it. I went to have my equipment checked with the competition, and it turns out that I just had my charger cable broken. They changed the cable and it already charged my equipment, however the touch screen on the top stopped working. In addition to that I quote how much it would cost me to replace the usb c port that they replaced me and they changed it for $ 200. Of course I am not going to claim the guarantee again. I was extremely disappointed in the bad treatment and mistrust that leaving my cell phone at this branch caused me. If I went to this establishment it was because on previous occasions they had treated me in a Fixit in Toluca and they were extremely professional and left my cell phone working without any mishap. I lost all confidence in the brand. I really hope they take action because from what I observe, I am not the only one dissatisfied with the treatment and service of this branch.

I confirm with the other comments they have not returned my ipad to me and they have just given me round and round one year it is there and they tell me that it is in a safe and that they do not have a key and they tell me that it is already outside I arrive and they tell me no then they already have me tired and the 5 star comment is the same as this in the store is not an external customer !!

When I came to leave my phone for repair, there was a client saying that he would literally go to the Ministry to sue Fix It. Besides him, there was another client requesting his money back. I (foolishly) changed my battery there, and after two months, the phone literally shuts down, swelled, and the battery doesn't last at all. The worst quality on the market.

I took a Samsumg A70 to Fixit in the city of Queretaro, Juriquilla branch, I left it from May 2, 2022, it is May 12 and they just returned it to me, the fault they diagnosed was that the unit of load, they changed the part and later the flexor, days passed and lies after lies (which was not that, it was another component that we are going to change and nothing, in the end the technician who was going to repair it had not went to work being that seconds before he was there and he ran away thinking that he had not seen it), today they returned it to me and the fault it had could not be repaired, let's not talk about my money.

go to that store only if you want your money stolen. They ask for an advance for repair but they don't return it if they don't fix the phone. This company remains open doing fraud. I hope the DEFERAL OFFICE OF THE CONSUMER closes this fraudulent business