Food Twins - 65200 Sabinas Hidalgo

I ate there and they give good service

They have very nice pizzas and desserts. Don't let the outward appearance fool you. The place is beautiful.

Very rich and they provide good customer service

I have always liked the food of this place, but lately the quality of the food has decreased, there are several occasions when my orders to take them are delivered to me cold! The dough of the pasty pizza and the boneless hard or something raw. I hope they recover the quality!

I give my review with a failing score after experiencing MANY failures by this business in terms of customer service, and unfortunately it is not the first time they have done their job poorly. Last Thursday, January 6, 2022, I made a home delivery order by calling this Food Twins restaurant. (This around 2:30 pm) The treatment of the people at the register is disappointing, they have to repeat the same indication several times so that they do write down the orders with the complements that the client chooses. For some time I avoided ordering from this place because it was normal for them to send the wrong order. When the delivery man arrives at the address, they do not ring the bell, they do not get out of their vehicle or do their best to deliver the order, they only use the "horn" of the motorcycle to warn that they are there. On this day the delivery man DID NOT WAIT and he left before making the delivery and that we could open the door because by the time we got down, he had already left. Naturally, seeing that the delivery man was not there, I called the restaurant where again you have to be quite patient for the cashier to understand the situation. He misunderstood everything, he thought that the delivery man had left without giving the change when in fact not even the food had left. I told her that I needed to contact the delivery person to come back to our address and she mentions that they can't give out the numbers of the delivery people, which was quite strange, obviously I meant that the cashier and the delivery person communicate with each other so that they are aware of the situation. Finally he told me that they CANNOT CALL THE DELIVERY MAN and that: (1) I should wait for him to come back or (2) when THE DELIVERY MAN WENT TO THE RESTAURANT they would send him again. Neither option would solve the situation at that moment. On the other hand, in which restaurant do not have delivery men who answer calls from the restaurant? It doesn't make sense. Anyway, I gave my point of view in the posts on their Facebook page and what they did was DELETE MY COMMENT and send this private message that, when I put it on Facebook, they also DELETED it. THEY DELETED THE POST TOO. AWFUL SERVICE, nothing serious. The images of how they address customers speak for themselves. IT IS A PITY, because despite the fact that the food adds points in favor, this experience plus the previous disappointments simply lead us to NOT RECOMMEND THIS RESTAURANT.

That's how my order arrived, I didn't even open the bag and it smelled burning, they must take care of the quality of the food they deliver.

I went 3 years ago, I came back this May 10, 2022, lousy customer service, I ordered a meat lovers pizza, jumbo, it's just roasted red sausage cut into cubes, some salamis and some bacon, and jumbo just the name, no flavor and the attention at the counter makes an effort to want you not to come back, a delivery man mentioned that the pizza is in 10 minutes, he had already been waiting 25 minutes, and the cashier who took the order says: I don't know, I left the order there... .the delivery man: check maybe the pizza is already there, and well there was the.pizza already lukewarm.