Ford Ravisa Las Américas - 58295 Morelia

We took the vehicle because when we turned on the air conditioning the vehicle was turned off, we were checking in several Ford forums where they commented that it was a manufacturing defect, we took it and Mr. Antonio who attended us, said that he was going to check if the warranty applied. If the vehicle's warranty still applied, but he told us that it was necessary to do the service at once when the car had 15,000 km, and the 10,000 had already been done in a timely manner. When talking to an engineer, he told us that the services must be done every 10,000 km and that in this case it should not have been done in half. That is why the manuals have well stipulated that they be made every 10,000. Later, Mr. Antonio told us that it would be necessary to pay for the gas from the factory defect (which in the end was not done, because it COVERED THE WARRANTY) The fact is that they did the service and repaired the factory defect that it had, but in the end they did not get us to service it to repair the manufacturing defect and they did not change filters, or oils or anything. One used to go to the agencies because he trusted that everything would be done properly to the vehicle and unfortunately that has already been left behind.

Good treatment of reception staff.

It is a Ford agency like any other. My experience was taking the car to service. Very good service and the work done was good.

I was attended by Mr. Antonio Cruz Buy a new Mustang 19, the first thing I told them was that I did not want a demo car and I wanted it with the plastics, neither one thing nor the other. They gave me (obvious since everything was approved and signed) a demo 181 km and without plastic, not even the one on the screen. With a rayon, 3 weeks I expected it and when I went for it on a Saturday, they were in a hurry because I already left because they had a commitment the manager was no longer there. I could only see that after the politicians, car dealers are the most dishonest. They detailed it according to them, the only thing they did was cover the damage that the car already had. Since I wash it a week, notice the plastic a little deteriorated. I left Ford Jiménez in Uruapan for bad service and it turned out worse. For the other, I'm going with Dodge for a Challenger. And they all say the same thing "we regret that blah blah blah"

A very comfortable place somewhat small with little inventory and very little variety of vehicles I do not know if it has a pre-owned area because at first glance it does not seem

Three months ago I made this publication and it is time that they still cannot deliver a unit that they told me would be more than 6 months in 22 days, they sent an executive from Mexico and he has done absolutely nothing to solve the problems in Morelia. Terrible service and its ZERO PROFESSIONAL EMPLOYEES. The worst service if you want to buy a car, zero professionals, nobody knows how to solve a "problem" the EMPLOYEES spend their time complaining about the agency saying that the agency is to blame for everything, the worker JOSE ANTONIO, does not know how to solve anything, he is very unprepared for his job, and they still get angry with the customer. The worst experience in an agency.

Very professional and excellent service, they explain everything that is done in your vehicle, they always kept us in communication about the status of the service and they met the agreed times, at the end they show you everything that was done in the vehicle on a tablet through a specialized app and of course they open the vehicle (hood and other compartments if necessary) and they explain everything that was done, the doubts I had were resolved in a very friendly way, the treatment was always professional. Thanks.