Four Points by Sheraton Cancun Centro - 77500 Cancún

The moment we walked in we were greatly very pleasantly by Gilberto! Went to dinner at Tostino I believe was the name and Ceasar was amazing as well, breakfast again servers were accommodating and pleasant anything I needed from cab sevice to extra towels was effortless for this team! Well done ? .

The service is great. The staff is wonderful and everyone is helpful. The best part of the stay was Cesar the bartender in Toastines. He makes drinks that are dangerous but sweet. 5 stars for Cesar the bartender.

This hotel is okay for a quick overnight transit stay, but I would never recommend someone stay here as part of their vacation. Pros: - Breakfast included in many of the rate options - The rooms are big in size - On-site restaurant - Easy to get to from the airport Cons: The rooms are showing major wear and tear and look pretty filthy, to be honest. The walls are covered in dents and scuff marks, there is water and moisture damage everywhere, the entire room just gave me this 'unclean' feeling. The photos on the site definitely don't show it, but once you're there it's quite unnerving. As someone who stays in hotels more than 50% of the year, this was one of the dirtiest rooms I've encountered in 2021. Yes, the price is generally around that $100 mark or even less, but really there are many hotels in the same price range that are better kept, cleaner, and just generally less battered.

Probably one of the best hotel I've stayed. Rooms were big, well furnished, nice little amenities such as a door that latched upon entry so you dont struggle with carrying your luggage and keeping the door opened. Housekeeping was not the most reliable, sometimes they came, sometimes they didnt, sometimes they replaced towels sometimes they didnt. Breakfast style buffet was free. Staff was very friendly. Nice roof top pool and little gym with best views of the hotel district. The only draw back would be you have to cab pretty much everywhere which in a way is not all that bad. Finding parking if you drive yourself can be difficult.

The staff is the best! I was staying in the hotel for two weeks and I have never met a team who was this kind and helpful! Cesar, Pastor, Gerardo, Manuel, Sarai, Lily, Rubi, Silvia, Pedro, Alessandra, Sara, Eric, Claudio, Griselda... Really, everyone is so efficient and made me feel like at home! Thank you a million! Food is delicious and rooms are very comfortable! Totally recommended!

Overall, a fairly good experience. There was an issue with cancellation and rescheduling the room, but it was fixed in about 8 hours. The cleaning was good and the room was very tidy and had a good bathroom. Pillows were fairly soft, but there is 4 per bed. Restaurant at the bottom was fairly expensive, $10-$15/meal, but it was convenient.

I booked this place 1h before arriving when our flight was canceled. It's 20min drive from the airport. I am surprised at some of the negative reviews. The service was impacable. The room was very big and clean. We ate at the restaurant the food was good. Loved the chicken soup. And ordered room service the next day. Didn't get to explore around but it's a convenient hotel The only downside the washroom sliding door is very hard to open.

We needed an additional night in Cancun, and had never stayed downtown. After reading reviews, we decided to try the Four Points. It was a very lovely stay. The hotel was very clean, and very quiet. GILBERTO, at the front desk was extremely helpful and professional. We had read that the breakfast was disappointing, but we found it quite the opposite. The breakfast buffet was excellent!! We would highly recommend this hotel and will most definitely return. Thank you for continuing to uphold the quality of Marriott standards that we have come to expect, as many of the Marriott hotels have fallen way short of those expectations in recent times!!