Friendly Vallarta - 48333 Puerto Vallarta

The staff here are mostly very friendly that is true but it is very difficult to find out when the restaurants are open and even more difficult to make a restaurant reservation. The restaurants Azul and Fridays (the better restaurants) can only be used with a reservation but we were not able to make even one reservation during our stay. We were unable to find the Asian restaurant open and Fiesta only seemed to serve basic tacos in the evening but we're quite good for breakfast. The beds were not at all comfortable and although it was nice to have an adults only pool, it closed too early, earlier than the general pool do we couldn't spend relaxing evenings there. Watch out for the drinks because the bottles don't always have what they are labelled as, you will get a cheap knock off instead. Overall we did enjoy our stay but we're expecting something a bit better than we got.

Disappointed. Tried to make a sunset picture with my daughter- a few persons approached and told me that it’s an adult zone - no kids here. Not quite sure how you wanted to divide - it makes more sense to make a separate hotel adults only without discriminating against those who have kids

Don't waste your money on this hotel the food its awful. They just put the randomness things. Even spoiled food and its either really salty or needs salt. The waitress by the beach and pool only help white people. Even though we come to the US but we are mexican as well. Too bad they don't refund us.

Pros: large room, balcony nice views, free food/drinks, two pools, direct beach & lounging area, smart TV, jacuzzi, daily room cleaning, bag service, elevators, excellent vibe, price, etc. Cons: although activities are mentioned majority of this isn't explained when you check in. I have been here for a number of days and just saw the "aquaticos" and spa. Not sure if it's free as it only has Spanish writing; I wish they'd tell you about these services. Also the rooms are not 4 star quality, floors are sticky tiles, some wear on furnishings. There is also no room service in case you wanted to eat alone without heading downstairs. I have seen only 1 cockroach which must have been bad luck but that grossed me out. Most staff dont have the best english which would been more convenient. Lastly noise levels at night can be quite high, ambient/static noise is a must especially if you're on the lower floors. Overall the experience has been great couldn't ask for more, we only paid $2k for 7 days for all inclusive trip through selloff.

So sorry to read all the bad reviews in the last year. Before Petchely sold it last year. It was the best resort in Mexico. We visited the Friendly 6-7 years in a row. They use to give me a birthday dessert delivered to my room every year. Unexpected. Food was good and all the staff were very friendly. Even the front desk. Use to enjoy going the same date every year to see the regulars. I’m still in contact with many of them and they all said there not going back. This is very upsetting. I’m in Nuevo right now and wanted to book a room for the weekend. Now I’ve changed my mind. I guess I’ll just stay in our condo. My condolences to Petchely and his family. His father passed. He was a good happy man ?

First time there, and I really love it, the attention, the facilities, the buffet it's pretty good, the pool are clean and the bar has pretty good drinks! I definitely will comemback with My family!

I have been waiting for a refund for half of a year now and have yet to receive it. We loved the resort and were planning on going back in the fall but we will no longer be!

We had an amazing first trip to Mexico, and as a family this place felt like home. We felt safe we were well fed and always had a drink! Most of all the workers were great and the room with the view was stunning! We would go back!