Funeral Lozano - Lira Park - 11840 Ciudad de México

Very poor service, the owner attended me personally and at the time of going to the crematorium by instructions from mr. Lozano, they were going to give me another body, not that of my relative. I realized it in time and they tell you a price and when they arrive they want to charge you more and very dirty the place, terrible service, see other options before arriving at this dismal funeral parlor.

Terrible service since they arrived at the home to pick up my family member they did not have the necessary measures and required by health protocol, at the time of going to the crematorium they were giving us another body, fortunately at that moment we realized that it was not our family member, They were wrong to put the phrase that we indicated in the Urn of the ashes in FIN ... RECOMMENDED ZERO LOUSY SERVICE

We had a very bad experience, lousy service despite who is the owner. Terrible service, we almost took another person to the crematorium, we realized by another mistake that was that they do not comply with the rules of putting the deceased in black bags, with great risks, in unhealthy conditions, in addition to everything. Since they do not put them in black bags as the law dictates and they wrap them in plastic or as in the case of my relative in a blanket that was his. It was that we realized that who we were going to take to the crematorium was not my relative. And to finish they were wrong on the plate instead of putting QEPD (rest in peace) they were wrong and put DEP. We found out the other day. Be careful many mistakes that should not be missed especially because now for Mr. Lozano, owner of the funeral home, it is a gold mine due to the pandemic we are going through and he does not take care of his business, but the most important thing is that because of the pain that one is going through, leaves you nothing but to take what you hired at that time, but I would look for another place to say goodbye to your loved one.

Regrettably, we were waiting for the funeral service to leave the hospital with my relative's body, and they left the other way and never had the attention to notify, until a hospital worker told us that the funeral services cars, They come out the back, when we got to the funeral home they just said sorry ... we called them but we couldn't locate them, that easy, very bad service, the next day they call me from the funeral home to tell me that they are outside of me home to pick up the body, when I make him see his mistake they tell me: sorry, I think I was wrong, very poorly organized, they summon us at a date and time, later they call to say that it is better at another time, what lack of respect and seriousness, be careful, and look for other options.

The coffins sold by funeral lush are NEW, the service and the watch rooms are pleasant and comfortable for family members, efficient and always aware of the needs of the client. A great service, friendly, attentive, their service is 24 hours a day, 365 days a year. Recommended. They have very accessible future services, as well as those for immediate use.

They were very attentive and friendly during the process, they advised us every step of the way and were very empathetic. The price we were given was what was paid. Thanks

Too bad, they tell you that it includes the entire price of 9750 and since the contracts tell you that apart is the embalming of 2938 and if you want the invoice it is more VAT .... we end up paying more than 16 thousand pesos, be careful, Although we did not occupy their wake and the coffin was of poor quality, nothing was discounted. TERRIBLE SERVICE

The service was very good, warm and they fulfilled everything that they offered us in the price that they gave us initially. The treatment was kind and supportive, in terms of the provision of the required services, this was punctual and exact. The only thing I suggest is that you make your payment in cash.