GAMA ITALY MEXICO - 54020 Tlalnepantla de Baz

I went for an iron change because it stopped working, applied the warranty and they gave me a new iron. Excellent client service

WE WEAR THE PRODUCTS OF THAT, BRAND. AND THE WARRANTY IS NOT FULFILLED. BUY A HAIR BRUSH THAT IN TWO OCCASIONS CHANGED ME AND IN TWO MONTHS THE EQUIPMENT HEATED UP AND TURNED OFF. IN TWO OCASIKNES I ATTENDED THE OFFICES OF THE BRAND AND THEY DID NOT WANT TO RETURN THE MONEY, ALLEGING THAT I COULD ONLY CHANGE IT BY THE GOLD OF ITS CHAFAS PRODUCTS. I DO NOT RECOMMEND THAT BRAND YOUR PRODUCTS ARE VERY BAD

I went on August 27, 2019 to make the guarantee of a DRYER BRUSH valid, what they told me is that they did not have the product, or other BRUSHES, that they had no date of when it will be available, what to choose a dryer, iron ... The only solution was "choose another product" more options are not available. In order not to lose my money I chose another product. RANGE ITALY why do I have to choose another item? I AM DISAPPOINTED, BY THAT WRITING, SO THAT PEOPLE HAVE IN CONSIDERATION WHAT WILL HAPPEN WHEN A WARRANTY WITH YOU IS VALID

I was surprised by the attention given to me to make a guarantee valid. Nice to meet you!

It's the third use and the tweezers came off Very low quality, they should get out of the market.

Company without any seriousness in recruitment processes. They take you in processes of several interviews, exams that can last 2 and a half months, they do not comply with the times that they themselves impose and you never hear from them again, they do not give you an institutional closing message.

I do not recommend it, I went to change an iron and although they made me a physical change, they gave me a cracked plate, I did not review it from piece to head because I never thought that being the supplier would give me a worse product than the previous one, but my surprise is that if they give you defective things and they blame you that you did not make good use of it and for that reason they no longer enforce the guarantee, once they make a change, forget that they make another change. Because they justify themselves by saying that they already made a first change, so they washed their hands out of nowhere, they do not have professional ethics as a company, as a customer they treat you badly, they make you see that they do you a favor, their products are terrible quality and they do not answer for them. If you plan to purchase a product from the range, think twice since to make the guarantee valid, they put a lot of obstacles on you. There are brands where they have better customer service and they really guarantee their products. Gama has no commitment to its client.

Unfortunately, the location of their service center is not central, and their hours are even worse. I work full time and I have two of their products that failed and because of my hours I cannot take them apart, since I work in Xochimilco, that is, on the other side of the city. It would be good to consider a more central center with hours on Saturdays, since with this I would never buy a product from your brand again. slds