Garozzo Bikes - 09310 Ciudad de México
3.5/5
★
based on 8 reviews
Contact Garozzo Bikes
Address : | Eje 5 Sur, Av. Leyes de Reforma 1178 A, Leyes de Reforma 3ra Secc, Iztapalapa, 09310 Ciudad de México, CDMX, Mexico |
Phone : | 📞 +9 |
Categories : | |
City : | CDMX |
![Eje 5 Sur, Av. Leyes de Reforma 1178 A, Leyes de Reforma 3ra Secc, Iztapalapa, 09310 Ciudad de México, CDMX, Mexico](https://gstatic.yellowsite.net/gpictures/900x600/8163/MXx2ejRrZldYSk5vdTFaZFM1N1dBUmFBJnlhdz0xODAuNTUyOXx5ZWxsb3dzaXRlc214LmNvbV8w.jpg)
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Eduardo (ESASNK) on Google
★ ★ ★ ★ ★ Pesimo lugar, mal servicio y mala atención, solo fui por una refacción y una llanta para mí bicicleta y lo primero que hicieron es tratarme mal y decirme que no había y que ya iban a cerrar, prefiero ir a otro lado
Terrible place, bad service and bad attention, I only went for a spare part and a tire for my bicycle and the first thing they did is treat me badly and tell me that there was no and that they were going to close, I prefer to go elsewhere
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Hazel R. Ruiz on Google
★ ★ ★ ★ ★ Fui hoy muy decidida por una bicicleta plegable y el personal (Carmen y un muchacho) me atendieron super bien. Resolvieron todas mis dudas, y de hecho ya cambié de opinión, gracias a ellos sé que no me conviene la plegable. Mil gracias.
I was very determined today by a folding bike and the staff (Carmen and a boy) took great care of me. They solved all my doubts, and in fact I already changed my mind, thanks to them I know that the folding one does not suit me. Thank you.
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Iván Diosdado on Google
★ ★ ★ ★ ★ la atención en general es mala, poco profesional y grosera incluso, hay muchas quejas de este lugar de las personas que viven alrededor, para bicis mejor ir a san Pablo donde hay muchas tiendas especializadas
the service in general is bad, unprofessional and even rude, there are many complaints about this place from the people who live around it, for bikes it is better to go to San Pablo where there are many specialized stores
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VERTIGO VERDUGO on Google
★ ★ ★ ★ ★ OJO CON ESTE LUGAR, TE COBRAN UN PRECIO Y CUANDO NO TE CUMPLEN Y LES PIDES EL REEMBOLSO DE TU DINERO CURIOSAMENTE EL SISTEMA FALLA ADEMAS LA NOTA QUE TE DAN, COMO ES DE SUPONER, NO TE PONEN LOS PRECIOS ASÍ NI COMO PODER RECLAMAR. ADEMAS, PENSANDO QUE POR SER TIENDA GRANDE PODRIAN SER MAS PROFESIONALES, PENSE EN QUE EL PRECIO LO VALÍA PERO YA VI QUE ME SALIÓ CARO.
BEWARE OF THIS PLACE, THEY CHARGE YOU A PRICE AND WHEN THEY DO NOT FULFILL YOU AND YOU ASK FOR THE REFUND OF YOUR MONEY CURIOUSLY THE SYSTEM FAILS IN ADDITION THE NOTE THAT THEY GIVE YOU, AS IS TO BE SUPPOSED, THEY DO NOT GIVE YOU THE PRICES AS WELL AS YOU CAN CLAIM. ALSO, THINKING THAT BECAUSE OF BEING A BIG STORE THEY COULD BE MORE PROFESSIONAL, I THOUGHT THAT THE PRICE WAS WORTH IT BUT I ALREADY SAW THAT IT WAS EXPENSIVE.
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Fher Rodriguez on Google
★ ★ ★ ★ ★ Como me hubiera gustado leer las malas recomendaciones que tiene este establecimiento antes de acudir a comprar. No sé cómo sigue abierto, los conmino a meter queja en Profeco para que lo clausuren.
También tuve una experiencia muy mala, pésimo servicio y nula garantía en sus productos. Compré una cámara para mí bicicleta un viernes, la coloqué el sábado y usé el domingo con la sorpresa de que me quedé a media rodada porque dicho producto salió defectuoso (se le desprendió la válvula). Acudí el lunes inmediatamente a reclamar y no respetaron ninguna garantía, argumentando que en "llantas y cámaras no hay garantía", cuando es evidente que el desperfecto es defecto de fabricación. Estoy metiendo queja en la Profeco también, espero puedan hacer lo mismo.
As I would have liked to read the bad recommendations that this establishment has before going to buy. I don't know how it's still open, I order you to file a complaint with Profeco so that they close it down.
I also had a very bad experience, terrible service and no guarantee on their products. I bought an inner tube for my bike on a Friday, I put it on Saturday and used it on Sunday with the surprise that I was left halfway through the ride because said product came out defective (the valve came off). I went immediately on Monday to claim and they did not respect any guarantee, arguing that "rims and tubes there is no guarantee", when it is evident that the defect is a manufacturing defect. I am filing a complaint with Profeco as well, I hope they can do the same.
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Mariana Davalos on Google
★ ★ ★ ★ ★ Lamentablemente mi experiencia con éste establecimiento no ha sido del todo buena. En octubre compre una bici, soy de la idea de comprar en un establecimiento con reconocimiento, ya que si algo falla existen las "garantias". Bueno pues la bici mi hijo casi no lanudo por cuestiones de salud , pero las veces que la uso me comento que rechinaban ambos frenos, que el desviador estaba chueco , y los cambios de atrás se estaban enchufado, tomamos la decisión de llevarla a servicio. El dia que la lleve la deje y me indicaron que cualquier cosa se comunicaran conmigo. 3 días después llame para verificar respuesta y me indicaron que ya estaba. Hoy acudo y me salen con que se cambio una pieza y que debía pagar, a lo que respondieron que en ningún momento me habían indicado que de haría cambio de algo y tendría costo, la persona que me atendió, como que amaneció de mal humor solo dijo que le cobraría a la empleada por no decirme, le pedí a mi hijo la recibiera y checar, le sugirieron darse una vuelta , lo hizo y al regresar indicó que no frenaba, se le comentó a la empleada de cabello rosa y le pidió al otro empleado la checar, obviamente si no saben usar una bici,no sabrán que en realidad hay falla, giro la llanta y uso frenos, le pedí se subiera y avanzara con ella y checar pero dijo que no podía, así es que le indique a la empleada de cabello rosa y nuevamente con mal actitud dijo que la dejará, le pedid que en la copia de mi ticket me pusiera que la bici se quedaba a revisión y que ingresaba por inconformidad del cliente, dijo que no que solo así la dejara..le pedí su nombre y me lo negó, de pedí me firmará la hoja y tampoco accedió, puso un sello pero no quiso poner ni fecha, ni nombre ni firma. También le solicite que en esa hoja me pusiera que el costo de lo que se le había realizado no lo pagaría Yo, ya que como ella indicó anteriormente no leonina a pagar, tampoco quiso poner leyenda, así es que la bici se quedó y con mis dudas, y que quien me va a garantizar que en realidad se quedo tal cual la dejamos y con el cambio de la pieza que se le hizo . Ojalá el dueño, gerente o responsable.pudiera atender esta situación, antes de involucrar a otra institución. (PROFECO).
Unfortunately my experience with this establishment has not been entirely good. In October I bought a bike, I am of the idea of buying in an establishment with recognition, since if something goes wrong there are the "guarantees". Well, my son's bike was almost not woolly for health reasons, but the times I used it he told me that both brakes squealed, that the derailleur was crooked, and the rear derailleurs were plugged in, we made the decision to take it into service. The day I took it, I left it and they told me that they would communicate with me anything. 3 days later I called to verify the answer and they told me that it was done. Today I go and they leave me with that a piece was changed and that I had to pay, to which they responded that at no time had they told me that I would change something and it would cost, the person who attended me, as he woke up in a bad mood alone He said that he would charge the employee for not telling me, I asked my son to receive it and check, they suggested he take a ride, he did and when he returned he indicated that he did not stop, he told the employee with pink hair and asked the Another employee will check it, obviously if they do not know how to use a bike, they will not know that there is actually a fault, I turn the tire and use brakes, I asked him to get on and move with it and check but he said he could not, so I told him to The employee with pink hair and again with a bad attitude said that she will leave her, I asked her to put the bike in the copy of my ticket for review and that she was entering due to the dissatisfaction of the client, she said that she would not leave it alone. .I asked for his name and he denied it, if I asked he will sign the sheet and Nor did he agree, put a stamp but did not want to put a date, name or signature. I also asked her to put on that sheet that the cost of what had been done to her would not be paid by me, since as she indicated previously she did not pay, nor did she want to put a legend, so the bike stayed and with my doubts, and who is going to guarantee me that it actually stayed as we left it and with the change of the piece that was made. Hopefully the owner, manager or person in charge could address this situation, before involving another institution. (PROFECO).
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Vicktor manuel Collado on Google
★ ★ ★ ★ ★ Terrible service
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Emily Unger on Google
★ ★ ★ ★ ★ Okay service, we were tourists, and they did their best to work with our language barrier.
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