Garozzo Bikes - 09310 Ciudad de México

Terrible place, bad service and bad attention, I only went for a spare part and a tire for my bicycle and the first thing they did is treat me badly and tell me that there was no and that they were going to close, I prefer to go elsewhere

I was very determined today by a folding bike and the staff (Carmen and a boy) took great care of me. They solved all my doubts, and in fact I already changed my mind, thanks to them I know that the folding one does not suit me. Thank you.

the service in general is bad, unprofessional and even rude, there are many complaints about this place from the people who live around it, for bikes it is better to go to San Pablo where there are many specialized stores

BEWARE OF THIS PLACE, THEY CHARGE YOU A PRICE AND WHEN THEY DO NOT FULFILL YOU AND YOU ASK FOR THE REFUND OF YOUR MONEY CURIOUSLY THE SYSTEM FAILS IN ADDITION THE NOTE THAT THEY GIVE YOU, AS IS TO BE SUPPOSED, THEY DO NOT GIVE YOU THE PRICES AS WELL AS YOU CAN CLAIM. ALSO, THINKING THAT BECAUSE OF BEING A BIG STORE THEY COULD BE MORE PROFESSIONAL, I THOUGHT THAT THE PRICE WAS WORTH IT BUT I ALREADY SAW THAT IT WAS EXPENSIVE.

As I would have liked to read the bad recommendations that this establishment has before going to buy. I don't know how it's still open, I order you to file a complaint with Profeco so that they close it down. I also had a very bad experience, terrible service and no guarantee on their products. I bought an inner tube for my bike on a Friday, I put it on Saturday and used it on Sunday with the surprise that I was left halfway through the ride because said product came out defective (the valve came off). I went immediately on Monday to claim and they did not respect any guarantee, arguing that "rims and tubes there is no guarantee", when it is evident that the defect is a manufacturing defect. I am filing a complaint with Profeco as well, I hope they can do the same.

Unfortunately my experience with this establishment has not been entirely good. In October I bought a bike, I am of the idea of ​​buying in an establishment with recognition, since if something goes wrong there are the "guarantees". Well, my son's bike was almost not woolly for health reasons, but the times I used it he told me that both brakes squealed, that the derailleur was crooked, and the rear derailleurs were plugged in, we made the decision to take it into service. The day I took it, I left it and they told me that they would communicate with me anything. 3 days later I called to verify the answer and they told me that it was done. Today I go and they leave me with that a piece was changed and that I had to pay, to which they responded that at no time had they told me that I would change something and it would cost, the person who attended me, as he woke up in a bad mood alone He said that he would charge the employee for not telling me, I asked my son to receive it and check, they suggested he take a ride, he did and when he returned he indicated that he did not stop, he told the employee with pink hair and asked the Another employee will check it, obviously if they do not know how to use a bike, they will not know that there is actually a fault, I turn the tire and use brakes, I asked him to get on and move with it and check but he said he could not, so I told him to The employee with pink hair and again with a bad attitude said that she will leave her, I asked her to put the bike in the copy of my ticket for review and that she was entering due to the dissatisfaction of the client, she said that she would not leave it alone. .I asked for his name and he denied it, if I asked he will sign the sheet and Nor did he agree, put a stamp but did not want to put a date, name or signature. I also asked her to put on that sheet that the cost of what had been done to her would not be paid by me, since as she indicated previously she did not pay, nor did she want to put a legend, so the bike stayed and with my doubts, and who is going to guarantee me that it actually stayed as we left it and with the change of the piece that was made. Hopefully the owner, manager or person in charge could address this situation, before involving another institution. (PROFECO).