Garza Blanca Preserve Resort & Spa Puerto Vallarta - 48390 Puerto Vallarta

We celebrated Christmas at this resort in 2021 (Dec 19 - Dec 26). Let me start by saying that the resort is great, most of the hotel staff was amazing, we were impressed by their friendliness, always a smile on their face, and their desire to make sure we were getting the best attention possible. Members of your staff that I want to recognize include, Ramon who is a server in the pool area, Roberto down by the beach and Rosa who was cleaning our room in the second half of the week. While I didn't capture the names of the people that helped us at the various restaurants in your property, their service was amazing. The property has a nice variety of restaurants, our favorite ones were the Italian place at the beach and the Japanese restaurant at Mousai. For all of these reasons I give this hotel a 5-star rating; however our experience with their check-in staff is sub-par. The hotel was not able to deliver what was promised when it comes to accommodations. In May 2021, we booked a panoramic suite. Christina assisted us during check-in, and she indicated that we were not going to be in a panoramic suite. She was checking us in at one of their ocean front rooms. We were going to be added to the waiting list to be moved to our original reservation 3 nights later. The following day, I checked the status of the move with Stephanie and she indicated that we could move to a panoramic suite on Building 5 that day, great news until we moved in. While it was suite the view was of two large palm trees. The following day, I spoke with the supervisor to find out what was going to be available on Wed (their original offer). He promised me a high floor (higher than the 6th floor) on Building 4. We were looking forward to it. Wed morning we got a call that we would not have that room that day, we needed to wait another day. Needless to say, I was very frustrated, Stephanie told us she would move us to a higher floor in Building 5. Much better than what we had but again not what was promised by the supervisor earlier in the week. After 1/2 of our vacation had elapsed, we could finally relax and unpack. Then it came time to check out. I looked over my bill and found a couple of errors, the first one was an over charge at the Japanese restaurant. After 30 minutes of the person helping me with the checkout process working with their accounting team, she indicated that I needed to write a note indicating that I refuse to pay for that additional charge. Why would I get a copy of the receipt that I signed at the restaurant with the amount I agreed to pay and be charged a higher amount at check out? In addition, there was an automatic gratuity charge that is distributed amongst the staff and that every premier member must pay. I was never told about this charge at the check-in process and in addition I was not treated as a premier member. To have it removed, I had to write another note. For what we paid, I expected a much better experience than what we experienced.

An absolutely wonderful and beautiful resort. We will 100% be back. It’s a little far from the airport and downtown and it’s not entirely adult only, but the views, service, amenities, and food are all worth the price. Highly recommended! The rooms are spacious and gorgeous and ultimately, it’s an outstanding resort.

Great experience overall! The staff is super friendly and treated us great. The rooms are large and facilities are all very nice. Small complaints: Pool bars close at 6 pm. Drinks felt a little watered down. (If you have all inclusive it’s not a huge deal) A little difficult to get reservations for restaurants on some nights.

It's a beautiful property with great food and lots of options. We stayed at 3 different places while visiting Mexico and nothing compared to this property. We were celebrating our 9 year anniversary do we wanted it to be special. We wished we could have made our entire stay at Garza Blanca but they couldn't accommodate all of our dates. I definitely recommend it. The other places seemed like a let down when compared to Garza. Great views, awesome food, and accommodating staff. Stay here you won't regret it

Beautiful resort with just about anything you could ask for, if you are looking for a relaxing and upscale getaway. The restaurants are terrific and the newer ones in Hotel Mousai (its sister hotel on the same grounds) can truly be considered fine dining. The rooms are amazing and spacious and the included activities are better than many of the paid excursions that I've done in the past. Really enjoyed our stay and will return again.

This was an amazing place for vacation. The water is clear blue, the resort is located with mountains behind you and the ocean in front. We stayed in an ocean view suite that had a beautiful view of the sun setting over the ocean. We had the all inclusive package which was definitely worth it. The steak house was amazing but you have to make reservations. The staff was friendly and attentive. My only complaint is that the beach is not closed, so there were 3rd party vendors trying to sell you stuff.

This is our second visit to Garza Blanca Preserve in Puerto Vallarta in the past two years and other members of our family are frequent visitors to this property as well. We can’t say enough about how great and just how really nice this place is. It is very clean, very beautiful and has incredible staff. Every restaurant has delicious food and excellent views. Evenings are quiet except for the sound of the ocean rhythmically crashing onto the shore. There were four of us this time and we had a spacious two-bedroom ocean front suite with a full kitchen and even a full-size coffee maker. One of our favorite things here is to enjoy room service breakfast on our balcony overlooking the ocean where we can frequently see whales and dolphins. We do feel that improvements could be made in the general check in process. At check in we spent about an hour with our assigned concierge staff who spent most of the time suggesting we attend a membership presentation. We were disappointed the next day when we approached him regarding activities and he totally did not recognize or remember us. We would like to see more explanation and communication about the activities and amenities presented to us at check in. There is a concierge desk that posts the weekly schedule of activities however we learned too late about a Mexican night at Terra Luna and when we did go up there another evening for Bohemian night – for some reason it never happened. The bar was open there and we were still able to capture and enjoy a romantic moment dancing to the live music coming from a nearby restaurant that evening so it was not too disappointing after all. We did note that most of the chairs around the pool seem to be reserved very early so we were left to find something on the beach which also had its share of reserved spots so if you really want a spot with chairs and an umbrella, you need to get out there early. (prior to 10am) We had excellent service from Francisco who served us our beverages on the beach and Roberto really went out of his way to help us ensure that our dinner reservations were locked on. Tito was an excellent guide during the advanced hike and both ocean kayaking and paddle boarding is something not to be missed. We love this resort and will certainly return again.

From the moment we checked in we were greeted in the lobby by Bonnie. We ended up upgrading our room with a jacuzzi ! Bonnie was incredibly sweet and made all our dinner reservations for us each night . She even sent a bottle of Champagne to the pool for my birthday which pretty much brought me to tears. This hotel and their staff is so thoughtful and so kind. We also went on a hike with Estevan to the beautiful waterfall and when we got back a little did we know he would be our server at the pool. If you visit this resort you will be extremely pleased by the looks of it and also by the staff. Every single person that works there is amazing . The whole time we were there I felt safe and super clean !! I cannot wait to go back with my kids. And I hope I see the same staff again! I loved the room views, super quiet and right in the beach. We slept to waves each night . The food I cannot say enough about . We had rooftop dinners and also on the which I recommend. If you have a chance definitely hit the spa for an amazing massage! Overall 10 out of 10 in my book.