Gateway - 77710 Playa del Carmen

I have two months trying to get my reservation confirmed and each time a but comes out, there is no seriousness, they are not responsible and there are no solutions, they avoid the problem and simply do not give solutions ... It is only to sell to sell and without caring if the reservation is in a timely manner .. It is 2 months and simply and simply they told me, sorry sir, you can not make the reservation who sold it did it wrong What they proposed to me is that I change my arrival dates, as if they decided when and where I should vacation. They already made the payment on May 3 and I told them that they would double up my money, I dial the phone number and they just aren't there, they are busy at a meeting, the sales manager left ... it is not worth playing with clients in this way The last straw was made the purchase with 2 months and 21 days in advance so that they simply tell you,, you can not the seller did it wrong I NEED a solution and that is why I made the payments as they were telling me