General Hospital of Zone # 18 IMSS - 77730 Playa del Carmen

The attention of the Doctors is excellent. But that of the guards, who feel like they own the hospital, is terrible. You ask them and they reluctantly answer you. I kept my wallet on the hospital bench with 2,100 pesos and a few dollars, and when the guard came back he gave it to me without a peso. Hopefully they will hire more honest people who want to work.

lousy food. over saturation of patients. lack of communication by the staff in short bad

I want to thank the Deputy Director for Dr. Burgos who, despite having a lot of work, took the time to help me. And to the nurses who do an excellent job. Blessings! ???

The attention in the blood bank is terrible. Poor organization, they come for breakfast, the process takes more than two hours, despite the fact that we were few donors. I hope they improve their service

The emergency room of this hospital is the worst place where they can treat you, super dirty despite being in a pandemic, it smells bad, the patients are crowded together and very poorly treated, the doctors in charge have no order or professionalism, the nurses try to be good but in the end they have to do what the doctor tells you, he or the doctor in charge doesn't tell you anything even though you ask for information and you're just sitting waiting for a miracle to happen so they can attend to you and while they only keep you with your serum and that's it. I arrived with a serious case, vomiting yellow and green with a horrible lower right abdominal pain and I was pregnant, they had me there in the emergency room waiting to do a simple ultrasound to know what procedure they had to do 14 hours which I suffered at all times, vomiting all the time and super dehydrated desperately asking for help because of the pain. All the time I was diagnosed that I had an ectopic and ectopic pregnancy and everything showed that it was that according to them! After the long and painful wait they take me to an ultrasound and the doctor tells me that I do have an ectopic pregnancy to which I asked questions but nobody answered them. He just gave the order that they take me into labor and that's it. And they brought up a fight that they had to take me and them and not the emergency room to a room that was practically 30 steps from the emergency room where I was and so on. In short, when I was in the operating room, I woke up and the doctor told me, DAUGHTER, YOU DON'T HAVE AN ECTOPIC PREGNANCY, THIS IS A PHASE 3 APPENDICITIS AND IT IS A LITTLE MORE COMPLICATED AND IT WAS BUSTING!! They called a doctor to do the appendectomy and they closed me. To my surprise I was left with a 10cm wound from the navel down. After 11 days the wound is complicated because they did not leave me a catheter to drain the fluid that is generated, it opened and became seroma and I had a ball with pain that did not let me walk. I go back to the emergency room and they lock me up there from 6 in the morning until 6:30 at night where they did nothing to me, they squeezed my wound, they squeezed my belly and stomach very badly to check something that was clearly visible, I explained the symptoms and about my pregnancy but it seemed that they didn't care at all, the wound was beginning to smell bad but they didn't do anything. They only kept me there for many hours, no medicine, no serum, they didn't even give me a glass of water, I was just waiting, sitting there existing, in a dirty place. The doctor discharged me explaining in his document that everything was fine and putting wonders on discharge. The next day I had a miscarriage!!!! And I had to have tests where they told me that the pain of the ball that I had is my abdominal wall that was not closed correctly and now I have a hernia !! Doctors have no vocation, nor the slightest interest in really helping a patient, I was misdiagnosed and because of that all the subsequent complications!

Terrible service. In the 4 days that my father was in the emergency room, they did not give him a glass of water, justifying that they continued to do tests, of which they never gave us a result.

Emergencies were very friendly but they lack essential medicines and supplies that is embarrassing, there is no toilet paper or soap in the balis to wash your hands. Yes, I see at the entrance if there is. In the hospitalization area, the same shortages, I don't know where the taxpayers' money goes, the Preciado building is being renovated, but nothing about medicines, we have to buy them from private pharmacies for our patients The Chief of Internal Medicine, Dr Vélez, is a person who deserves them, he has no right to have such a position. He is arrogant, he does not deign to talk to the relatives of the patients, all through assistants and when one finally intercepts him because the broken phone is tremendous, he treats me as if I had no right to address him, very bad manners, information fragmented and provocative. That character is unworthy of being a doctor and even more so of being in an executive position.

lousy service is a disorder, everyone has a shameless attitude, documents are lost, there is no staff, medicine, if they do not know how to deal with people better choose another career an embarrassment for the medical service.