GLASS MASTER Narvarte - 03020 Ciudad de México

They sent me for my insurance and gave me very good service.

The attention of the administrative area is excellent but the glass installer wanted an extra $ to clean the elevator where the glass goes well ? and since we did not give it to him then he left with that my elevator was damaged and my glass had to be fixed. I will never know if he broke it down but I have the doubt since it went down and up well. And the truth would not come back.

I changed the windshield of my car and it should be noted that regarding the quality of the work done is very good, they promised to finish the job in an hour and a half and although I arrived 10 minutes before to pick up my car, it was already finished. On the other hand, there are aspects that as a client you must take care of. First of all, because of the rush to get out, the mid-day heat it was doing and the excitement that my windshield had already been changed, I did not notice that the brand of the windshield was not the one that the employee who received my car said that They were going to put it on (it should be noted that I made use of my car insurance and possibly that is why the company places a cheaper one), unfortunately I realized that when I was about to arrive at my house and in the payment receipt they gave me no there are specifications of the crystal that they put on it, so I deduced that making a claim would be useless. Another negative thing was that the employee who made the change, when inspecting the vehicle told me that the molding that is in the lower part of the windshield was already wide open and that the water was entering through there until I do not know where what it caused with time the breakdown of I do not know what component of the vehicle and that the insurance only covered the cost of the glass but not the trim, and that if I wanted to change it, that could only be changed at the time of placing the glass and if it was not done in At that time it would not be possible until the glass was changed again, so I asked him the price and he told me that it was $ 250 and it included the bottom molding and the plastic (as packaging) above because sometimes that one broke when they changed it but that if he wanted they would try to do it carefully to see if the one he brought could be rescued, but that was already with themselves, referring to what the payment was for him. And well, at that time $ 250 was not made much for me, but when I picked up the vehicle, I saw that it had the same trim as below and I told him it was the same, that it had not been changed, and he told me that this is called a hopper and that he never told me that they would change the hopper, because that one is very expensive, but it turns out that when they try to convince you to change it, they always give you to understand that it is that "molding" that they are going to change, later at home I still saw that the plastic above is the same, and in any case, if it turns out that if they changed something, it is a molding that cannot be seen from outside the car and that has the windshield all around the lower contour. So if you decide to go to change your windshield or any other glass through insurance, first inform yourself about everything that needs to be changed such as moldings, gaskets or seals or whatever, and ask your insurance adjuster if the insurance covers all that or what things would be excluded from the coverage and when they sign papers ask the person well all the details of the brand and code of their windshield

Super fast and very friendly attention.

Very good service, the installers know the work they do, very clean and affordable prices. People complain about paying for a molding and well, I think it's not right since in this life nothing is free and well, if they want to bring their things well, then everything costs!

Take the car for insurance purposes, they are friendly and the place is clean. However, the one who fixes the glass tells you that some rubbers are deformed when removing them and that this is not covered by the insurer, but that they will change them for $ 250.00. When they are about to deliver it, the one who repairs the windshield from his cell phone calls you and tells you that the mirror (an austere, basic mirror) requires fixing because the mirror's articulation is not right, and that service has a cost of $ 150.00. When you go to pick up the vehicle, the person who charges you for those two services is the technician who changed the windshield, basically they steal you because they don't give you a receipt for those "services".

Through the insurer we arrived at this place, we talked to them, we made an appointment and everything was ready, the day they arrived they said that they had never spoken with the insurer, and that they had no existence to have us. A waste of time, they do not know how to solve and bad in their organization of appointments.