Go Carrito - 77710 Playa del Carmen

Muy atentos económicos buen servicio

Estafadore!!! CRooks!!!! I rented a car there and the first night I got back they told me to park somewhere I couldn't park and that there wasn't no problem but later I had to move the car and when I wanted to open the door, the key was just making a full turn in the car lock. Then I called them to tell them and they said it was my fault, that I forced it and broke the lock when I didn't. I had to pay for someone to come and open the car (600 pesos) to move it because the door wouldn't open and I was parked at the wrong place. The guy when he came, told me that it happened because of the salt and the weather there and it's likely to happen there in Playa del Carmen. Then they moved the car and said I'd have to call someone to fix it on the next day because it was Dec. 31st and no one was available. They said that if the guy who repairs it says that it wasn't my fault, I wouldn't pay it. After they told they would give me a better car for cheaper for the next day so I took it. The employee gave me the pin for the garage door in case there is no parking left when I bring it back. When I brought it back, I put it in the garage, no one was there at the office and the security guy told me to give him the key so I did it. Next day, they ask me where is the key and I tell them the security guy has it but they tell me the guy has nothing to do with them and I wasn't supposed to park the car in the garage. I found the phone number of the administrator of the building to ask her the security guy's number and she started to fight and tell me she doesn't have to talk to me, etc. It was a big drama to get the key and get the car out of the garage but I'm pretty sure they all made it on purpose to juste charge me something because when I got to the place, the car wasn't there anymore and the security told me they moved it without any problem, etc. Then I wasted couple of day trying to solve the first problem: the door lock but no one was available. They were being time so I could juste leave the country (they knew what day I was leaving) and charge me whatever cost on my credit card. I found a locksmith to repair it and they had an appointment but they didn't show and the man waited for them during one day and then they would just not answer their phone. Then I left and the day after they send me a screen shot of a bill for the lock (1000 pesos), for the gas (600 pesos) when I left it with more gas than It had when I got it (when I got it it was empty) and they days of rental. WATCH OUT because they are crooks

We rented a car with my friend , it was our first time renting with them and definitely the last . It was the worst experience .We were supposed to enjoy our last days of vacation but we didn’t because of them . They accused us of breaking the lock which wasn’t true and so many things also happened. They gave us a car who already had problems in the beginning .If you rent a car with Go Carrito PDC , be careful.

Needed a car for 1 day to pick up my mom from the airport. They delivered the car to our place in Puerto Aventuras, very punctual and very professional, and picked it up from there the next day. The car had some chips and scrapes but otherwise no issues whatsoever, it was exactly what I needed.