Golden Exotics Pets Hospital Veterinario - 57170 Nezahualcóyotl

My opinion is neutral, neither good nor bad The place is fine and they have all the services, I consider that the services are a bit expensive, but I never complained, unfortunately my pet died after the surgery, and I really don't want to blame anyone but with all the comments I don't know what to think , but I appreciate that they treated me urgently

I take my two puppies there and the truth is very good treatment, they explain you very well and apart from that they listen to you and do not get angry if you ask several questions. You can see that they like what they do and they don't just do it as a business. Very very good ?. One thousand percent recommended

My dog ​​just suffered. They unnecessarily prolonged his life which brought a kidney problem, following the recommendation of the veterinarian, my pet continued with the treatment, what he did was prolong his pain for a week so that in the end he injected him with I don't know what, being paralyzed and when We took him as an emergency, the doctor was not responsible. I do not recommend this place.

Sadly I had my puppy for two days. I decided to take it out because I saw it worse and because in hospitalization they gave me a different price over the phone than the one they charged me. In addition to that, it turned out that in order to apply any medication, an advance payment is required regardless of whether the animal was suffering. This was told to me at the beginning and I asked for the account data and WhatsApp so that if it was the case they would call me. It turned out that the first time I needed a medicine they put it in and they didn't inform me, they only charged me the additional one; but the second time, as it was already a more expensive one, they left it the whole day with nothing and "started to put it on" until I asked them and they obviously suggested it from the reflected payment. The attention of the boys and the way they explain varies a lot and the truth is that one of them told you one price and another a different one makes you crazy, because supposedly you go to a clinic where everyone knows their work. A very kind doctor told us that we could ask for follow-up at any time, others that there was a schedule: that is called standardization of procedures and customer service. As we did not want to do the studies, the prediagnosis was parvovirus. There was no proposal of anything else to start with the symptoms. The dog arrived without mucus and came out with mucus and very filthy (doubts about the cleaning on guard). The indication for his discharge was immediate hospitalization and parvo if we changed his vet to the last doctor of this clinic who told us he was responsible (the truth is, I don't know his name, only one doctor was very friendly). He treated us and at least tried to give a pre-diagnosis and that is appreciated, but I was never offered any ultrasound or other observation or those quick tests to start hours that were crucial. For me it was not a good experience and I do not recommend it, but I understand that I am neither the first nor the only case, much less the last. I simply leave the observation of standardizing processes, improving customer service, leaving a WhatsApp number for pure reports for those of us who work and cannot be on the lookout, especially the 24 hours that they promise, and above all comply with the notification when the animal you need a medication or you have a complication and not just let it go, because I believe that when we as clients choose a place, it is not just about promising a deal. Indeed, we went to another vet who immediately controlled all pain, did quick tests for parvo, Coronavirus, and distemper. Everything was negative. Later he did an ultrasound and it turns out that the puppy had an obstruction due to something he ate and immediately began treatment with a positive response. Unfortunately, the hospital days were crucial because they never controlled the main thing, which was the pain...

I highly recommend this place They helped my puppy a lot with surgery for stones in the bladder and urethra. They gave me a perfect explanation, he was hospitalized and there is a log where they record everything in detail. It is a very trustworthy place! It is ideal to leave our baby puppies in the hands of experts Thank you Dr Diane.

Prices are high. I took my hedgehog and they performed an operation. It went very well, however, despite it being an emergency surgery, they didn't want to operate on me if I didn't give 100% of the money, even though, at first, I had already given half, I didn't have more because I only went to consult and I did not know that what my hedgehog had was so delicate, in addition to the fact that she was going to keep it as a guarantee, and even so they were very demanding with the FULL payment of the surgery before performing it. After the operation they came out with the idea that more studies had to be done ($700 pesos) and that perhaps she needed to stay hospitalized for another day ($400 per day) They want to take everything from you xd but well, at least it went well, and I didn't pay for the studies or for one more day in the hospital, and my hedgehog is fine, they tell you so that you give more money. As for the rest, the doctor who treated us was very kind and in general the place is nice