Grand Oasis Cancún - 77500 Cancún

I recently visited Grand Oasis for spring break and was worried because of negative reviews, but I had an amazing time. A lot of people were complaining about the food, sanitation, and water, but I had 0 issues. There are tons of restaurants and bars at the resort, and the food from everywhere except for the 24 hour buffet was good. Apart from the buffet, I didn't have a bad meal and they were very accommodating to my dietary restrictions (vegetarian). Since I went at a peak time there were lines for restaurants and bars (as to be expected), but my friends and I developed a routine of going early in the day to reserve a spot or get on a waitlist for restaurants and were able to avoid the buffet as a result of this. In terms of cleanliness I was pleasantly surprised, our room was cleaned every day (which I wasn't expecting since they were completely booked), and every morning there were people cleaning outside (cleaning the pavement, wiping everything down, cutting grass, etc). In terms of water access, every day a man came by our room with a cart of water and we were allowed to take as much as we wanted, there was also water waiting for us in the room every time it was cleaned. During my stay there, one of my friends was assaulted on the resort, and the manager and staff handled it incredibly well. They immediately removed him from the resort and were nothing but supportive in my friends decisions on how to proceed involving reporting the assault. They took the situation seriously and, in my experience, I've never seen a situation similar to this one handled better. For the price, this is an amazing deal and as long as you don't go into it with unrealistic expectations you should have a great time.

Overall the hotel is pretty nice for the price compared to other hotels in the area. The room was a decent size the only down side was it wasn’t as modern but it is an old hotel. The lobby is very beautiful and the have some nice shows there. We stopped by the club one night before going out and had more fun there than on the strip. The food was not good at the restaurants we ate at but the quick bites places were decent. The peacocks around the property are beautiful. Overall I’d recommend if you are on a budget.

If you are looking for decent service, do not even think about coming here. Check in wait was 2 hours with 4 people in line. Workers in hotel barely understand English. When you try to understand or ask for help they direct you somewhere else and the cycle keeps repeating. My family and I were here for 5 days, our room was only cleaned twice after asking them to clean. Bed sheets? Dirty floor? Dirty? New towels ? You might as well wait until they feel like coming. Supervisors ? Worse than the workers. Every guest we talk to also experience these issues. Only good service was in the restaurants. Take your hard earned money somewhere else. Would never ever recommend this place or come back again

Let this be the review that stops you from booking at this resort. Here is a list of reasons NOT TO STAY HERE!! I came to the pyramid at grand oasis with a group of friends and this is my honest experience. Please do not waste your money. 1. The food is absolutely DISGUSTING. The buffet and the restaurants are all very poorly seasoned and under cooked. We lived off of the chicken tenders and fries. I have NEVER been to a resort that the food was this bad. We literally had to leave the resort to eat every day. (The food was that bad) 2. The grounds and rooms are so poorly kept.Listen to the reviews that mention the rooms being outdated because it’s very true!! Our room was so dirty when we first arrived. The sheets smelled used and sweaty no matter how many times they were changed. We experienced heavy rain during our stay and the lobby was filled with guest begging to have their rooms changed due to the ceiling leaking and flooding. The pools are filled with used tissues, dirty cups and food all the time !!!! They never clean anything! 3. Something VERY IMPORTANT TO NOTE. If you are staying at the grand oasis and NOT the pyramid you will receive a blue wristband and have very limited access to the restaurants and bars on the grounds. (We had a black wristband and full access.) we often heard those with blue wrist bands complaining that they were never able to eat breakfast due to there being only one location they were allowed to eat. 4. The drinks are HORRIBLE absolutely DISGUSTING. I promise you the frozen drinks will be watered down to a point where you taste no slush. They are distasteful. I say this with no exaggeration the drinks are disgusting. 5. The bathrooms all over the grounds are unclean and remain untouched through out the day. They smell horrible ALL THE TIME. 6. The grounds are honestly UNSAFE for a drunk adult. For ANYONE for that matter because Every bathroom is accessed by a slippery set of stairs due to people being in and out of the pool or rain. DO NOT WASTE YOUR MONEY!!DO NOT WASTE YOUR TIME!! I would give zero stars if i could.

I went to this resort for my college spring break and it was amazing! We read reviews before booking the hotel and were prepared for some bad service. However, we booked the pyramid (highest tier) and it was worth every penny! The restaurants available to us were incredible, and there were never any lines. Additionally, the bar lines were cut in half with our higher tier bracelet. The service was amazing, the room was beautiful, and overall I am very happy with our experience at this resort.

My husband and I stayed for 2 nights which was great - I'm sure if we had stayed any longer we would have not had the best time. The staff does a fantastic job considering they have 5 different hotel buildings they cover. Someone was always able to help u, our check in process was smooth, the room was clean (bur definitely needs a upgrade like others have mentioned) the food was good (I loved the breakfast) and there were parts of the pool that were amazing (and parts that were gross). Overall it was a good hotel that catered to the party and family popular well. The only problem we faced were that you can heat EVERYTHING from the hallway while in your room which can make it difficult to sleep at night!

Most of the staff at the resort are fantastic - housekeepers do a great job - they work hard and have to cover a lot of rooms in this large resort. The porters are also fantastic. The lady who looks after the cigar bar is amazing. She made me and everyone who came in feel welcome. This is a 3 star resort so people need to come with realistic expectations. If you're looking for 5 star you have to pay for 5 star. Having said that I can echo some of the concerns people have regarding check in process which is unnecessarily slow and the condition of the rooms - I had some water ingress from the balcony to the floor of my oceanfront room. To the hotels credit they had teams working on renovating the rooms and doing small building works on the grounds while I was there - December 2021. With these issues fixed my review goes from 3 stars to 5. 99% of guests are great but I did hear of some incidents of violence amongst young people - they should be ashamed. The resort provides security along the beach to keep an eye on young people during the day and late at night. I would come back since I had a great time but would first need to see the issues with the rooms and check in had been fixed.

There’s a lot that went wrong with this resort. I’ll start with that first; -If you book as a group, they charge an extra $30 per person as “insurance” that you never get back. They don’t inform you this when you book and it doesn’t say that anywhere on the website. We got ripped off by this because so many other people did not have to pay this. -my room was disgusting, the toilet leaked, the shower head was filthy with green deposit all over, our fridge had other peoples items in it, our sheets and towels were stained, the shower would go hot and cold, used toiletries, etc. -the hotel staff in general were just rude - construction was happening in the hotel I was staying at…. So you would hear everything. The walls are paper thin in general. Don’t sell rooms in a building that’s being worked on, it’s as simple as that. - it seemed like they cared more about keeping the stuff that people see new, but when it comes to rooms they don’t care. - the public bathrooms outside were disgusting and half of the toilets didn’t work - the pool is DISGUSTING. I would not dip my head under because there was dead skin and scabs floating around, there were cups thrown in the pool, dirty plates. It’s really gross Now for the good parts; -the restaurant and bar staff were awesome. They were always so nice and they made my trip better. -the food was good. If you are expecting amazing food for an all inclusive trip, then you are just wrong. The food wasn’t amazing but I saw so many people saying it was disgusting. It’s not disgusting and I was shocked when I tried the food because I was expecting the worst. It’s good food. - the experience in general was a good time, if you are young and you go with the right group you will have a fun time. I think this resort is good for college kids. I wouldn’t bring your kids here and go on vacation here if I was older. I won’t be back because it was very frustrating seeing how gross my room was. But the overall experience was good.