Grand Park Royal Cozumel - 77675 San Miguel de Cozumel

This is the second time my kids and I have stayed at this hotel. We were there from 3/6 - 3/11. Like always we enjoyed the buffet for breakfast and sometimes dinner. We mostly had our lunch at the snack bar. My kids also loved the ice cream shop. We had dinner reservations at the Mexican Restaurant. The food was good, but the service was a bit slow. The hotel offered some nightly entertainment. They had an aquatic show that had amazing stunts. They also had a fire show which was also amazing. The beach area is small, but loved the clear water for snorkeling. You are also able to rent snorkel gear for an hour with no fee. Only two minor issues that we experienced...the sink faucet (cold) and the shower leaked. Granted we did have four people shower back to back. We enjoyed the hotel, and had no other complaints. Will definitely return.

Our recent stay at the Grand Park Royal Cozumel was very good. I want to highlight the excellent support and customer service we received from Pedro and Humberto (Riyal Holiday Member’s Staff) all the way from our arrival to making restaurant and tours reservations and specially Humberto’s support to solve a flat tire issue we had going out of his way to have a tire shop service come to the hotel, repair the tire and even paying initially for the service (which we immediately reimbursed) to get the repair company go back to service other customers. All the staff was wonderful. The missing star is due to the tact that we had issues with the bathroom and shower’s water pressure through our full stay and the maintenance crew was not able to fix it. I certainly recommend this place!

LOVED IT HERE! We are planning on visiting again. We did have to wait until 5:30pm (check in started at 3:30) to get our room. They did explain that it's due to short staffing. We understood and took advantage of the buffet, free drinks, ice cream shop and the pool while we waited. It was fun exploring. The staff is so friendly and attentive. Before this we were at a 5 star resort in Camcun, and I can honestly say I enjoyed my stay here more! 10/10 would recommend ??

We had excellent service from Jose and his team at the Mexican restaurant. It was my birthday and Alberto the chef made it so special with an incredible cake. They were so accommodating. The food was amazing! We really were happy with everything we ordered. The watermelon salad was the best ever!!!! Thank you for such a fun night! We will definitely be back!

The property is very nice and kept very clean, it looks well maintained. All staff encountered were very nice and helpful. The pools are nice but they could really use some heat this time of year and the water was consistently cloudy. Entertainment is lacking, it mostly consists of a few staff at the pool trying to get people to play games. They do have a theater but no shows during my 5 day stay. The food is OK, nothing special. Notably, the Mexican restaurant is very bad...long wait and horrible food and service. The bars are great, no issues at all getting whatever drink we wanted. Room was clean but the bed is hard and uncomfortable. The only problem with the room was the water pressure, during a shower the water would stop completely several times. They are in the process of replacing elevators so there can be a significant wait for an elevator. Overall, I'd probably stay here again with the expectation to have dinner in town. LGBT friendly.

Great experience. 3 unforgettable days of food, drink and fun. The staff is amazing. Everything was included in our plan. We had the chance to enjoy the animation team, with funny quiz games and beach volley tournaments. The food is great. We had 2 dinners at the Mexican restaurant, and we want to thank the waiters Fernando and Rene and the chef Alberto for making our experience even more enjoyable.

The property was absolutely beautiful! The staff was very friendly, they did a nice job with service and keeping everything cleaned and sanitized. The Funtastic team was great with activities and entertainment. Food was average, drinks were good, seemed to be a shortage of towels and wash rags in our room. They did a great job filling the minute bar. Great location, nice pools, beach and snorkeling out front. Was excellent if you plan to fish or scuba, you can get picked up right on property.

Don't make the same mistake I did. Save your time and money. I truly think all the good reviews below are fake/or written by the staff itself. If you don't believe me, go stay here and be disappointed. From the moment we checked in we had to wait over an hour in line to be checked in even though it was way after 3 PM. They had two other check in attendants that were just on their phone because they only check in club members for some reason. During check in they kept trying to convince me to go to a 2 hour meeting where they would sell me a membership. First he offered to give me a discount on a massage, then he said the massage would be free, then he said he'll give me 3 reduced price nights at the resort. I read a review before about how they won't let you leave until you agree so I feel I made the right choice. The food at all the restaurants is inedible. It just wasn't good. We didn't finish any of the plates and would've preferred to eat out. The beach is only about 14 meters wide. They had chairs for about 20 people. That's in a resort with hundreds of rooms. If you go, you will not go to the beach unless you go and get a chair at sunrise. The service was unpleasant. I honestly don't have anything positive to say about the place, the rooms are okay but they are outdated and nobody came to clean my room or make the bed during my stay. The hotel was built several decades ago and it shows. The elevators are not working so the building has only one elevator for the whole building and it's the service elevator that was built for employees. Don't make the same mistake I made. Stay somewhere else.