Grand Prix Matrix - 64430 Monterrey

Good customer service, they notify you by WhatsApp of any news with your car

My car has been in the workshop since April 17 for repairs, 22 days have passed and they still tell me that they don't have parts, I speak to the insurer and they tell me that they have been sent for days. The problem is the workshop. Terrible, do not take your vehicles there to be repaired, in addition to the attention of the staff is horrible, as if they were doing us a favor.

At first they treat you well that the car will be left in a week and 3 days and they ask for your number so that to add you to a watsap group that there is they will be informing you of something that does not happen, one has to send them a msg if they don't they won't even send you they give reason for nothing they take time to answer and when they answer that they still do not have the parts and then they give you an estimated date they do not meet it one goes to this place for more confidence that works with direct gnp and it comes out worse

Long delivery times, a WhatsApp group was created to tell you about the progress of the unit and I never received any message from them They have been with the unit for 30 days, they confirm to me that the delivery is going to be made and they come out with the inconvenience that it is not always seen to be delivered on the day Do not ask to be sent to repair your vehicle in this workshop

If I could I would give it less than 5 stars. Please do not bring your cars to this workshop if they are insured with GNP. The attention is so bad, it seems that you are in the imss and that they are giving you the job. They do not answer messages and do not meet delivery dates. In my case they have changed the delivery date 5 times and you talk and the receptionist reluctantly answers you and they never know anything about your car. You talk to the dial supervisor and he just gives you a break. TERRIBLE SERVICE!!!! They tell you lies that they supposedly don't have the parts and you talk to GNP and they say that all the parts are ready in the system. Plain and simple, the people who work in this workshop do not want to work.

Very good service. At least at the reception. We'll see how the truck is at the end. ---> Update I changed my rating to one star for not meeting delivery times. In my case, I had to leave the country urgently and first they wanted to delay the delivery for 2 more days and then another additional day. You send them a message through a WhatsApp group that they do to follow up on your vehicle and the reality is that they do not answer you. Until almost the end of the day they tell you a succinct "it's that the workshop boss gives the times" and the workshop boss is an arrogant person who isn't even capable of facing you. They make pure excuses and pretexts. Too bad about the service, they have some small points that seem good, but they are not funny. A WhatsApp group even a child knows how to do it, but it is of little use if they do not follow up at all. This is the worst experience I've ever had at a shop. In the end, I preferred to ask for the change to another workshop by pressing the insurance, which even admits that the workshop was wrong. Do not ask to go to this workshop.