Grupo Dalton Body Shop Los Reyes - 54075 Tlalnepantla de Baz

It took a long time for it to arrive from Kia but the attention of the body was fast and of great quality

Terrible service, they take much longer than stipulated in the repairs of the car, it is supposed to take a maximum of 50 days and it took 105 days, there is no one who correctly answers the status of the car, additionally they returned the car without an accessory that was inventoried when the car entered.

super complicated to get there, the waze commands on the other hand when writing the name of the place; however when you finally arrive, the people are super friendly and attentive, from the security guard

My car has been with them for 73 days, they have lousy customer service, there are no commitments with delivery dates despite what their procedures indicate, they leave you in seen messages, they do not answer the phones; They tell me that my car is ready and when I go to check it, it has several details that are obvious to the naked eye and the quality manager says that it went through his validation; In addition, they want to deliver it to me without gasoline (they themselves evidenced in their inventory that "something strange happened to the gasoline", they say... don't worry, "we'll replace it"); the car was all dirty from where the technicians were working... It's unbelievable that a brand like Dalton doesn't pay attention to customer service in all its lines of business… it represents Honda! I will tell you how the delivery of my car ends and if it is really the date that they now committed to...

Terrible attention, I am from Guadalajara and I had an incident in Mexico City on a work trip, my vehicle entered the Kia Río San Joaquín workshop and later they took it to the Reyes workshop for repair. The ladies. attention to injured clients Mariana Mata and Arely Gutiérrez gave me terrible attention, they never answered my cell phone or gave me certainty of anything. I dialed a thousand times directly to the switchboard so that they would communicate them to me because only then would they attend to me. I really do not recommend at all since the follow-up they give us to their customers, that in the end we acquire a Kia vehicle because of their guarantees and attention that is what they sell you when you buy the vehicle, they do not comply at all. Very disappointed in the attention. Later they told me that they would give me the vehicle on Tuesday at 3 in the afternoon and they would let me know when I was already leaving the workshop for the agency. They never told me anything, I had to dial and they changed the time at 4. The same thing happened and annoyingly I asked him to give me a time in which they would assure me that my car would be ready at the agency, they assured me that at 5 pm . I showed up at the agency at 5pm and my vehicle arrived 1.5 hours later, the manager said that it had already been on the way since 4 and supposedly that it had left on time but they did not know how to answer me, they called the driver who was driving my vehicle and did not answer. When my vehicle arrived I proceed to inspect it and I find that one of the fences is broken and the left rear tire with a blow. I asked for all the information from time records my vehicle left and photographic evidence of the repair because I am almost certain that my vehicle was hit by being driven by them and was probably misused. Terrible terrible service! Poor quality work, poorly fit! If you can better take it to another agency, do it.

The attention in this place is excellent, they attend you kindly from the beginning of your process, they keep you informed at all times of the progress of your car, they are super flexible and the quality of the car repair is unmatched. It should be noted that fortunately we have had the special attention of the young Noé Cisneros, who is attentive, truthful and kind. Thanks for your attention.

The attention from the team is without a doubt the best! They are accurate with their delivery times and the fix process update you receive is excellent. Always willing to help and clear up any doubts that arise. A special thanks to Noé Cisneros whose attention, as always, is unmatched. keep going!!! ?