Grupo Financiero Banorte Sucursal - 78421 San Luis

Terrible service! I arrived to open an account, they give me my turn K5 & after more than an hour I have to pass, when I call the turn K4 is not there, they name me & when they are about to assist me, the person arrives before me .. The "executive" tells me to give her a chance to precede her & it has already happened with her .. I foolishly say that if it was the previous shift, that without being my problem if she was not there when they called her, I agreed .. After another 40 min more or less, it ends with the lady & when I see she is already attending other people & I ask her if I did not follow, to which she replies that they were already before me & the lady .. If I have known, I will ask My turn I'm going to swallow or do other things & I'll come back when I feel like it at last they'll happen to me if other people stayed there to wait their turn. I live on the other side of the city & I'm going there for supposedly better service & they come out with this bullshit! I will not go again & I do not recommend your branch & it hurts that I did not know the name of the executive!

The service from the executives is good, it would only be necessary to respect the opening hours of the branch since if they arrive very late up to 30 minutes late at the indicated opening time.

Terrible, the cashier to make deposits ... never serves or has been without repair for a long time and even more so how is the situation

Terrible service, unprepared and irresponsible staff, avoid dealing with Fabiola Amaya and Cristian Arellano Dominguez

Good night more than anything I want to write yesterday there was a failure with the Banorte ATM that was used in the Villa de Pozos delegation I wanted to withdraw from the ATM insert my card, say the 4-digit code and I put the amount to withdraw di accept and the cashier said not to be available in my mobile banking the amount was discounted but I don't know where the money was left is rare a cashier who rejects should not deduct from your card the truth I am very dissatisfied in the same way be careful it can happen to them the same

They are a bit time consuming to get through with executives, but in checkouts they are quick.

Very friendly staff, it has ATMs with good service

I once thought that the bad service of the banks was more directed towards BBVA or Banamex But today when I came to the Pozos Banorte branch I realized that it is also a terrible service in this bank by the customer service I ask the client a piece of information and they don't know what to tell me, because that information doesn't exist, so I take on the task of researching on the internet and if my mistake was coming to the bank, but I thought that the bank could know more than what Google knows what Wikipedia knows about the same bank and it turns out that they don't know I don't know if it's a lack of training on the part of the executives and they don't want to fight and they want to dispatch people quickly to stay on the cell phone but it's a lousy customer service client, executive who assisted me transferred me to a call with the manager of the same bank right there but over the phone and in the end he wanted to remove the problem and say Ah, well, I called 01 800 there we attended him I said Well yes but yes already I'm here I went because they can't give me an answer here I asked him for his name and he didn't want to give it to me so they covered up between themselves I asked another lady and it turned out that she told me that the executive who was assisting me was online it was on the phone but no ...it was the manager of the Bank who was talking to me and when I asked him his name he hung up on me, of this type of people who believe that by working in a bank they can already feel superior to others, I think they are wrong, totally yes they don't like their job because they offer a service, then they change jobs