Grupo Modelo - 97306 Mérida

Outrageous of the illegal and unpunished attitude of the General Manager of the Model Group in Campeche, Jorge Tamayo. I rent them a place and they have not paid a penny for 16 months, nor show their faces to agree on solutions. I wonder if its abusive and arbitrary stance reflects the philosophy of the Model Group.

Very bad service

Good place to get wholesale product

The place is very clean and spacious

I went to the main entrance since I wanted to fill a barrel of beer, I spent about 45 minutes and nobody gave me an answer, I left empty-handed

They never answer the phone and don't stick to their schedule. Bad service

Terrible service! The person who attends this place (of which he claimed to be the manager) does not deserve to work in a company as worthy as Grupo Modelo. I made an order by phone and he told me that it would be stocked in 15 min. 30 passed and did not arrive. Call again and rudely replied that in 20 min and did not come. When I called him again to ask about his delay, he assured that he had already attended my home with my request, that he had tried to communicate with me, which is false. I never get to my home since I was waiting for him. This place is located half a kilometer from my home in Melchor Ocampo 2, so I went personally to speak with him to which he replied that he was very busy, he refused to give me his name and he closed the window in my face. The subject I am referring to is the one who takes orders to this number. He is dark, robust and has a foreign accent (Tabasco or Veracruz). He is a bad element for your company, he does not have the skills for customer service, he is rude and not empathetic. I reiterate my annoyance and I hope that the authorities responsible for this establishment take this complaint into consideration since the lack of culture of the complaint makes it clear that there are surely more complaints about this subject that have not been said. I will ask my acquaintances not to attend this establishment and to make the corresponding complaint if there is a similar experience.