Grupo Torre Médica - Clínica Sur - 03100 Ciudad de México

So far they have treated me super well.

I've been here for a while and all the patients who come in reject them. So they come to work if they don't attend to them! And the "doctor" who says that it is my patient's fault that he does not weld the bone since if he takes pain medication he does not weld the bone! Please! LOUD service from reception

A REAL DISCUSSION OF ATTENTION FROM THE RECEPTIONISTS AND THE COORDINATOR "DAVID GUTIÉRREZ". THE PLACES OF THEIR PREFERENCE ARE SEPARATED FOR THE PATIENTS INSTEAD OF RESPECTING THE ORDER IN WHICH THEY ARE ARRIVING. AWFUL ATTENTION IN GRAL. !!! AVOID AT ALL COSTS ATTENDING THIS THIRD PARTY CLINIC. IF THEY HAD AN ACCIDENT OR ACCIDENT, AND YOUR ADJUSTER "QUALITAS" OFFERS YOU THIS CLINIC GARBAGE !!! BETTER DON'T GO ALONE, YOU WILL WASTE TIME AND WILL BE BADLY SERVED.

They take too long, it was faster in the IMSS than with them, they give preferential treatment to patients who were not in the place, they called them and until those people returned from eating they continued with the patients that if we were there, justifying that one of the people She left because she was not comfortable sitting there, if we had known then all of us who were waiting we would have gone to eat or sit in a more comfortable place and just wait for your call and that those who were there will also wait, terrible service when entering to patients and nonsensical justifications, the treatment must be the same for all, if not to wait in the place, if your insured works with them really go to other clinic options

My son was channeled due to a road accident, the attention was excellent, everything was clean.

A disgusting clinic, the worst attention from the receptionist. There was an appointment scheduled, there was no one at the clinic and it took an hour and a half because according to the appointment he did not appear. Apart from all zero empathy with the patient. Look for other options

An unpleasant experience attending this place. When you are suffering from something that physically afflicts you, you need personnel trained in the health area and with a vocation, who are empathetic with the patient and make their stay as less unpleasant as possible, because there is already a physical pain present. I am not talking about the medical staff (or a nurse who was also very professional), I am talking about the administrative staff. 3 hours to be attended! In the emergency room! It's good that it didn't bring the bone from outside, because that would have been interesting to see how they handled it! When my patient is finally passed (which I repeat: he spent 3 hours [literal] waiting to be seen), and after leaving the consultation (I cannot complain about medical care, fortunately), we went to the reception, with a Miss with the most unfriendly treatment there may be, and also, the cherry on the cake, they charged me more than what they had told me, the lady could not explain in detail why they were charging me more than 500 pesos. They had told me that the consultation was at 650, and each X-ray at 550. It was only the consultation and they took a single X-ray of my patient, therefore it is assumed that they should only have charged me 1200. When I asked the lady from where 525 more were coming out (they were charging me 1725) he told me it was from the cure, but it should be clarified that the cure was only a bandage, an ordinary bandage; at most he had two bandages. How two bandages are they going to charge me 525 !? I then asked him for a receipt (not an invoice, a receipt, that even in the supermarket they give you a receipt for what you are paying) and he told me that he could not give it to me because he was paying in cash. I insisted that I was not asking for an invoice, only a receipt, and in a most arrogant attitude (which at that point in the game I already knew from her because we had been there for more than 4 hours) she told me that she could not give me nothing, and in a nutshell, that he did as he wanted. I decided to leave because we were already very hungry, my patient continued to bring a lot of pain, and after more than 4 hours all we wanted was to go home. Anyway, I think I better have gone to social security. Maybe we even took less time, they would not have charged me and I would not have received such mockery and deception. It is unfortunate that there are people with such little personal and work ethic.

They treated me very well, everything impeccable and very friendly. I leave very satisfied.