Gym BH - 62330 Cuernavaca

I consider this gym as the best place to learn to swim, it has an equipped gym, karate classes and a semi-Olympic pool which give it an excellent maintenance.

The pool is very good, at a good temperature. The devices lack a bit of maintenance but yes, most are functional. Good relation between price and quality.

Good service, facilities in poor condition, however it complies with what is required, the Pool has a 7 out of 10 and the gym a 5 out of 10 since they are old devices and some others are needed to do some work, in the case of the Pool needs a bit of maintenance and only has 3 lanes but it is fine if it has 25 meters of a semi-olympic and it is always warm between 29 degrees.

They have what they need to train, they also have a swimming pool with the personalized attention of Mr. Ignacio Venegas. Too bad the equipment is very old, the place neglected and the bathrooms very dirty without hot water. The place has a lot of potential, it is necessary that the owners invest it because many go to other gyms

To begin with, it seems important to point out that cleaning is very poor, the bathrooms smell bad, one of the two sinks does not work, etc. On the other hand, gym equipment lacks maintenance, cardiovascular equipment such as treadmills do not work as they turn off suddenly, as do bicycles and ellipticals that are missing parts. In conclusion, I think it is an acceptable gym for the classes they teach and their price, but the final touch to think about going is to see the owner.

Before the pandemic, the price was more accessible, now that activities have resumed, the cost has increased. In addition, they all walk inside the Gym without face masks, even the receptionist himself.

I had an incident with the person in charge of the gym, named Angel. He is a nefarious person, without principles or values ​​and without knowledge in customer service. He will not have a mother, because everything is worth to him. Be very careful if you decide to sign up or pay a monthly payment because it does not give contracts where it stipulates rights and obligations within its facilities and when you want to request something, from there it shields itself so as not to resolve the situation. As for the service of swimming classes, it is another roll, the truth is that the teachers are something else, they have excellent attention and service, really, if it weren't for this, the gym would have no reason to exist. I hope you consider hiring another person as responsible for customer service, who has knowledge of how to sell a service, because the truth with people like Angel leaves a lot to say. And if Angel is not convinced to work there, and perform those functions, he better find something else to do.