Hacienda Buenaventura Hotel & Mexican Charm - 48310 Puerto Vallarta

My husband and I stayed at this place. We love it! Beautiful interior. Delicious food. Very clean and the staff are very courteous and friendly. David from the outside bar and Angeles are hard workers and very pleasant, very courteous and Alfonso the waiter. Every one are hard workers and still very pleasant. We love this place. Excellent price for all Inclusive food. We want to come back. We love this hotel more than El CID resort in Mazatlan. Very clean, and very relaxing Vacation we had.

To get to the beach you had to take a bus or walk 4 blocks to get there which made the pool ALWAYS packed. On my last night there my phone and headphones were stolen in the room I was staying. When I informed this to the security, he told me I must be wrong because the charger was still there so why would someone take my phone and not the charger. I kept telling him I left my phone charging while my family and I went to have dinner at the restaurant there but he kept insisting that since nothing else of value was taken that I must have left my phone somewhere else and that the idea of someone coming in to take it does not sound right. Nothing else was done about the matter.

Excellent service, every one very nice. A special thanks to Laura in administration for the accommodations for additional family members. Also a special thanks for following for the awesome customer service & bartenders: Meredith & luis awesome service Ester,Alfredo, Efren,Toronto. Coco after the great customer service and we absolutely are looking forward for a next day later than on this year. I will definitely recommend this place to our family and friends!

The staff is very friendly. This is a hacienda so they don't have elevators so hopefully you don't mind using the stairs. Our stay was all inclusive and the buffet style food set up had many delicious options to choose from. Overall it was a good stay.

Firstly this hotel is very reasonably priced for a all inclusive hotel. Also the staff was friendly and helpful. Food in our opinion good. Only problem was room was damp and no view. After 2 days they upgraded us so happy.

This all-inclusive hotel, was great. Not to of the line. But it was beautiful and clean. Everyone from the doorman, receptionist, bartender, host and entire food staff is absolutely amazing. Friendly guest, weekend dinner with show. All different types of food available for each service buffet style, but good. Drinks are great, they have a wet bar with snack bar too. Free shuttle service to and from beach with their own private beach and drink included as well there. I will absolutely book here again!!

Be careful when you need any customer service help. I had my room booked accidentally twice for the same room, same night and same price. When I brought it to the desk... all they did was brush it off and act like it wasn't valid (despite me showing all the details, booking number) for the room. In the end, gave me no refund back for the double booked money and my credit card was left with the bill. I went back to the reception a few times and all they did was just tell me to contact other departments, my booking agency and send an email. You may think it's a great place to stay... but make sure you don't have any hassles. If no hassles, then the hotel will seem like it's great place (great looking hotel)... but prepare to forgo your money even if you had to deal with something that wasn't of your fault. You will foot the bill and they won't care.

The place offers good rooms and nice amenities to stay trough the night and the beach is close to the hotel. But the rest of the all inclusive experience ranges from decent to just creepy. The service itself is really varied. Some of the personnel went out of their way to make us feel great while others were plainly rude. The food is not good and there is a massive queue just to enter the restaurant, which is understaffed. The pool is crowded most of the time. I got the overall feeling that they just didn't have the capacity to attend the amount of people sleeping here. And then there are the policies of the hotel. From the staff leaving us threatening notes to leave one hour before the checkout to the receptionist saying that we are to blame that we didn't wake up at 6 am if we didn't want an hour of waiting time to the restaurant, to the cleaning staff taking the medicine of one of my friends. When she complained, security went unprompted to search her room to "find the missing medicine". They didn't even knock. I wouldn't recommend at all. Just find a better rated place, especially if you come alone.