Hair estudio Norma Ponce - 44620 Guadalajara

If it were 0 stars, it would be a shame that there is no such option, oh surprise !!! .. Today I had a rather unpleasant experience in Norma Ponce's salon, too bad they recommended it to me a lot and it is crap, a terrible attention for part of its staff, not even the dogs come out styling their aesthetics like me !!! .. be careful Norma Ponce with the image that they both boast !!!

I love all the products I use, my curl came back and my hair is healthier than ever! My husband is getting hair !!! we are happy!

I really liked the attention of the employee, a lady in a green coat attends you with great kindness.

Products that sell according to them NATURAL, and ARE NOT. Apart from expensive and that ami really did not serve me for ANYTHING .. your appointments give them to you in 2 months and you want to get your expensive and grandfathered products. For a cut or dye they put you in condition to make at least 3 treatments of $ 250 pesos that are useless.And in the haircuts it is as the hairdresser wants not as you like it !!! ?

Quality products, although the cuts / hairstyles not so much. For what they charge and leave you waiting, the attitude of "the lady" and her employees does not go. If you don't have an appointment, stay away! They will not give you a minute of their time to ask them any questions about the cut or hairstyle they have done before (and they will not allow you to wait until it is vacated to later consult them). Not even in full date! If "the lady" considers that she is finished with you, she will not even speak to you and will instruct her employees to dispatch you as soon as possible. In my case, they gave me their famous treatment, and then they left me sitting waiting for 1 hour for the lady to take care of her personal affairs. She started cutting my hair and she didn't even comb my hair, because she perceived "very bad energy coming from me", I suppose because I told her that I was not liking the cut very much, so she left and left me there ( but if they leave you waiting 1 hour for the cut, I don't know how they expect you to continue with "positive" energy, and I just limited myself to saying that I was not liking it, without insulting or being rude at any time). I continued sitting waiting for the lady to finish, but suddenly her employee arrived and told me to get up, and I told her that I had not combed my hair yet, and she told me to do my hair as I see fit ... The treatment was extremely unpleasant, so I refused to get up from the seat and stayed there for about 2 more minutes to see if the lady deigned to come out of her hiding place, appear and finish, but the employee insisted that I stop because they had more customers waiting. It was evident that they were not going to take care of me anymore, so I stopped to put gel in front of the mirror myself and comb my hair to see how my hair would best suit me with that cut he made me. The employee told me to comb my hair elsewhere, because it was in the way there, so I had no choice but to go to the bathroom and try to figure out how I was going to get out of that place with my hair done ... In 5 minutes another employee does not arrive and it is my turn to say "am I going to take too long?" So reluctantly I already got my hair done as I could and the lady was already taking care of another person and neither turned to look at me nor said anything else. But yes, at the time of charging, well CHARGED for the treatment and the CUT! To be honest, I was tempted to refuse to pay for the cut, and just pay for the treatment and get out of there as soon as possible, but since the establishment has an electronic lock that only the employee behind the counter has access to, I decided not to arm a worse drama and pay for both and simply take it as a lesson and limit myself to not going to this establishment any more (not a complicated decision, because they didn't even offer me another appointment when I finished making the payment, and you can only arrive at this place by appointment, as stated above!). Anyway ... So if new people go: just try to enforce their rights as consumers, and are not willing to accept abuse of any kind. They charge VERY VERY WELL so they indulge in treating you as they please.

I am fascinated with the products they make, I used to get them in Tijuana but I had to ask for them to be brought to me from Guadalajara. They are worth getting for the help they give you with their products.

The treatment is very good but very expensive, they charge you everything, even for the air you breathe, they forcefully ask you to buy the entire treatment, and in terms of lousy service I had bad experiences on one occasion, Mrs. Norma was cutting my hair and she told me that it had been a long time since I bought more treatment than if it had not finished and I said no because with my short hair I gave up a lot and he got angry because he said that if I did not use it as it was it would not work for me that it would be better for me to change the complete treatment, but since I was already angry, she gave me a cut that I did not like and the hairstyle, on another occasion I had already arrived for my appointment on time but one of her clients, ahead of my late arrival, asked me to withdraw and return again Later but I told the girl who understood that I lived far away that I would stay to wait for me but she told me that I could not stay there that if I could leave, in a few words she ran me but that day I left and did not return.

Bad service! Not only once, on several occasions, they serve you late, zero quality of service, no matter how good products they have, customer service is lousy, and that is from Mrs. Norma to the employees, if they don't feel like it, they don't serve you and They make stupid excuses.