Hampton Inn by Hilton Merida - 97204 Mérida

I really like this location as it is close to shopping and restaurants and museums. But it appears to have gone downhill a little bit in terms of customer service.

Stayed here for 4 days in November 2021. The hotel was very clean. Front desk/reception was very attentive and helpful. The daily breakfast buffet is probably one of the best I have seen in the days of Covid. I am a full time traveler and have seen lots of variants to breakfast since 2020, this is definitely one of the top 3 I have seen. The staff was very helpful and offered quick service at breakfast. I never met one unkind employee, they are training their employees right here. To use the gym you must make an appointment. Gym was fully equipped with cardio and weight equipment but no water or towels available for members to use. Daily room cleaning was great with one exception. Every single day they would take all our towels and only leave 2 clean bath towels. Not once did they replace the hand towels or wash clothes they took away with fresh ones. We had to call the front desk every day to get clean hand towels and wash clothes. Otherwise we thoroughly enjoyed our time here and would definitely stay here again.

Free breakfast, quiet rooms, comfortable beds! Staff very attentive! My new go to place in Merida

This is a very nice business-style hotel with very high marks for cleanliness. Food service and selections can be much better, almost nothing available for dinner, so it is recommended to Uber into the city for lunch and dinner. Breakfast is ok.

Excellent service, the rooms might need a tad upgrading, but I only used it to sleep so it's not a big deal to me, could be to some people. The food service offered at the bar was delicious, those tacos are amazing! The staff was friendly and welcoming. Will return in the future!

This place is not too far from the airport, which makes it ideal for resting point. Breakfast is inclusive with bracelet. As we arrived late that evening, we came down for dinner for a quick bite and beer. The service corresponded to that of an animated restaurant and the food was delicious. Their menu is simple: Caesar salad, street-style tacos and an assortment of pizzas that is perfect when travelling with children. Our bedroom features double beds, Samsung TV and a steam shower with doors. Very comfortable and affordable accommodation for business travelers. In addition, they have a yard to smoke and a fitness center if you need to stretch out after a long flight. If you get a second wind, take a walk down the street to the shopping center (Zara, H&M) or try your luck at the 24-hour casino.

I love this hotel. Away from the traffic of the Centro Merida, decent room and attentive staff. Provided us with our request for an extra chair and towels. Complimentary Breakfast selections exceeded my expectations, I felt that was brunch. Real traditional Mexican dishes. Enjoyed every single dish, particularly the fruits salad. Perfecto.

Second visit here. Good location and friendly staff. Quick check-in. Decent included breakfast (scrambled eggs, beans, chilaquiles, random meat of the day, pancakes). Room was comfortable. No noise, clean and good covid protocols. Only negative is the water pressure wasn't constant. The comforter on the bed felt a little heavy for my tastes. Good if you are in a cooler climate. Worth it for the price