Hard Rock Hotel Cancun - 77500 Cancún

Such an amazing resort. On top of the cleanliness, all of the staff were so friendly and remembered us each day we were here and made sure to stop and say hello and make sure we had everything we needed. Pavel was our personal assistant and so helpful. We didn’t have to worry about scheduling anything and he made my husbands birthday special with gifts. Love this resort and definitely coming back!

My boyfriend and I stayed 4 nights at the Hardrock Cancun Rock Royalty Suite with our Personal Assistance, Rafa. This trip is on the top of my list and I have stayed at many resorts. I loved the service we received. The view from our room was breath taking. I loved the food selection. They also offered high-end alcohol. We paid extra for the Personal Assistant, Rafa. He really made our stay easy. He was always available and responded to our messages right away. He already had our dinner reservations scheduled before we even arrived! Any request we made, he did his best to make it happen. Our jacuzzi was filled every evening like we asked him! I loved the staff as well. There were a ton of spring breakers there and they handled the crowd very well. We didn't have to wait to eat, get drinks, or get service. We would definitely stay here again!

The hotel really went out of their way to accommodate my large party. Pavel was our butler and he made the trip extremely unforgettable! He made each person feel special and even put chocolate covered strawberries with champagne in each room. I would 100% recommended the hotel and upgrading to the rock royalty.

Diego from PR department came in to help us day 1. We had some housekeeping and crib arrival issues but luckily he came to help resolve. I would recommend this hotel for a family who likes music and fun atmosphere. I’d give the food a 3 and hospitality a 4. The rooms are nice but slightly dated. The pool bar and servers and helpers were the best by far along with Diego. The hotel gets a solid 3.5-4 stars.

Being a Hall of Fame member has amazing perks and well worth the upgrade! Jessie and Hector were our right hand people during our stay and they were made our stay that much more enjoyable, special and easy to navigate throughout the week we were there. Hector actually helped us back in 2019! Great to see employees sticking around year after year. In addition, Jesus took great care of us while we were on the beach! Highly recommend him for your beach day. Lastly, the change in chef at this resort was great. The food was much better this time around and we noticed a great difference since the last time we were here. We’ve been here 3 times now and can’t wait for the next time we’re here with our Hard Rock Cancun family.

Had the absolute best time on my trip staying at the Hard Rock in Cancun. The staff there is phenomenal they take care of your every need and are super friendly/helpful. The place is gorgeous with the most amazing views. The food is excellent, the quarters are kept clean at all times and there’s a ton of great memorabilia to enjoy. The infinity pool with swim up bar that looks out at the ocean was a joy, beach access with chairs was a big bonus as well. There is also plenty going on and to do while staying here. I even caught a Queen cover band at their venue one evening! Cannot express enough how much I enjoyed my stay and I 10/10 recommend this location!

We stayed for a week at the Hard Rock Hotel Cancun over my wife's birthday, with the Rock Royalty upgrade that had a personal assistant, Pavel. First of all, this is a great hotel. Plenty of decent food options, quiet spaces and nightlife options, fantastic helpful friendly knowledgeable staff, very clean spaces. The hotel has a cool program to have a guitar sent to your room and a little jam space with musical instruments to play. Highly recommend this place. Our personal assistant Pavel, went above and beyond to make sure everything needed was perfect. There were even a few instances where he did a few things that he wasn't required to do, but made sure we were set. He was available with a text at a moments notice, prompt response and awesome to a have a friend on site. Highly recommend, 5 stars, A+, 110%.

Starting with the good things: the beach was beautiful. The rooms were nice and kept cold. The tubs in the room are a fantastic touch and the shower is so nice. The cleaning service was nice and they cleaned the room thoroughly. The pool was really big and the entertainment team was great. The shows at night were spectacular! The food was pretty average and it tasted good although at the hibachi restaurant they were pretty skimpy with serving sizes. The beds were SO comfortable! Now for the negative: Firstly, they are super STRICT with masks. We aren’t even as strict as they are over in the US- being told to wear a mask everywhere we went got really annoying. The alcohol is 100% WATERED down. They don’t really have top notch liquor, and when they did like at the pool swim up bars, I feel like they were watered down. I had like 5 “Tito’s” and club sodas and anywhere else I would be drunk, but here I wasn’t. Honestly the alcohol- from the champagne to the hard liquor just gave me and my boyfriend heartburn. We didn’t really drink because of this. Another negative thing is the gym. You have to make an appointment to go between 8AM-10AM and they only allow 10 people in the gym, because of “Covid.” As an gym-goer this sucked because on vacation I wanted to workout early but the spots were filled, and working out from 10AM- 11AM because that’s the only time was annoying because I’d rather workout early and hit the beach around that time. There’s no warm welcome with a drink in hand. The elevators never work. The pool was nice but I never saw them clean vacuum it and we were there for a week. The hotel room door is thinner, and you can hear everybody. Rowdy spring breakers at 3AM was not ideal. Overall we probably wouldn’t come back.