Hard Rock Hotel Vallarta - 63732 Nuevo Vallarta

Great! Come here every year with my family, except COVID has delayed that the last few years. I was impressed with the precautions and the ease to get tested before flying home. Beach is great, we don't hang out much say the pool though. Kids club good outlet for kids. Going to old Vallarta is a great trip also. Well be back!

Waited over an hour for a blow dryer while my hair was wet since the hair dryer in the room didn’t work. They initially put us in the lowest floor but we upgraded (paid to be above ground floor) They really should check if a guest has been to the hotel before because the first floor is beneath the lobby and it feels like a basement. The staff is really nice but they take a while to bring drinks on the poolside and evidently, a hair dryer which I’m waiting for as we speak.. You have to pay for the cabanas on the beach which isn’t typical for Mexico resorts, where you normally just reserve, not pay. Staying here until the 20th and hope it gets better. Don’t think I’d recommend even though it’s only been one day, considering the experience so far.

Great family vacation! Staff were great, they made my family feel welcomed conversating with my one year old son, he had a great time. Location of the sport was perfect, nice breeze and no bugs in site. Food was okay , some of the food was a bit over cooked but other than that they had a nice selection of food choices.

A great week at Hard Rock Vallarta! Let me just start by saying that you can always find something to complain about with anything, but we have been going to Mexico for 15 years and this place is definitely one we would come back to. To be clear, this is not a 5 diamond resort, so you should not have those expectations coming in. Yes it is expensive but so is everything else right now, and this is definitely several steps up from the cheapest all-inclusive resorts. Keep in mind that this is the Hard Rock, so they are trying to produce a fun atmosphere. If you want tranquility you might want to go to an adults only (no kids) resort. The food was great, lost of good options every day for all meals. Usually at these types of places we will take a plate of lots of things and a few of the items would not be good, but that didn’t happen here. No reservations required for dinner as of April 6th, and we were able to walk in at 8:00 pm for our family of 4 with no issues all 8 nights we were there. Israel at Ciao Breakfast was such a joy every morning, and he was very efficient with any of our needs. His supporting staff of Lalo and Brian were also wonderful. Yes you have to wake up early to get a spot by the main pool, but if you show up at 11:00 am they start to clear any of the “no shows” and you can grab a spot. Salvador and Eric by the pool were absolutely amazing. They would help move chairs around and bring umbrellas and all of that good stuff. They made our trip so much more enjoyable, and they deserve major kudos. They work so hard and long hours in the sun, please be nice to them and appreciative. Our trip would not have been the same without them, no joke. Also, Angel and Elizabeth serving drinks by the pool were awesome. Probably checked on us 30 times a day to see if we needed anything. We just tipped them at the end of each day so not to fuss with cash for each round. All in all this place was everything we needed. If you are the kind of person who typically finds something to complain about, I’m sure you will find something here. But just relax and remember that everyone is working VERY hard to ensure you and your family have a great vacation experience.

The beach here is amazing. The pools are nice. Food is average. Beds are comfortable. The customer service was very poor. Besides out wait staff at restaurants everyone was rude and truly acted as if we were an annoyance. In a restroom next to a restaurant I watched housekeeping mop the floor and pick up the mop and wipe down the counters; with the same mop! We have never been treated this way at any other HR. Even when we brought it to their attention they chose not to correct it. We will be back to PV but prob choose a different resort.

Staff were very nice and accommodating. Alex (Pink Floyd), pool security, is probably one of the hardest workers there. He was kind and catered to everyone’s needs. The resort itself is older and on the smaller side. While the resort was clean and the views spectacular, the food options were VERY limited. With only 2-3 dinner choices at night, and buffet not open daily, it made for more nights of room service than we wanted. It would be of benefit to guests that are unable to get reservations at the select open restaurants to offer the buffet option nightly. The entertainment staff, bartenders, servers, hotel staff were all excellent!

Excellent services! Great atmosphere for a vacation! Staffs are super friendly. The butler team, Uri, Francisco, Daniella etc.. are very helpful. I got balloons and card for my birthday, much appreciated! Juan, Gustavo and Israel did a very good job at the poolside. Entertainer team are awesome especially Xena ( hope I spell his name right). The girls at Posh salon are great! Victoria at Rock spa is excellent! Housekeeper did a great job with our room! All staff are great! very welcoming. Very recommended!

My family and girlfriend stayed at the Hard Rock for a week in January and could not have had a better time! Transportation to and from the hotel was very easy, the drinks were great, and the service and shows were awesome every night! My only minor complaint was the TVs in the rooms couldn’t stream anything and you couldn’t cast from your phone (I really wanted to watch Coco one night while very intoxicated). The food was good for the most part. Some restaurants are much better than others, but it’s worth trying them all. Huge shout out to Angel on the service team. He took great care of my family all day on the beach. Alex from the entertainment staff was another highlight for us too. He played soccer and volleyball with us almost every day and is an awesome MC for the shows as well. Can’t wait to come back and visit again!