HDI Seguros Auto-Pronto Hermosillo - 83174 Hermosillo

Terrible attention The repair time of my vehicle was exaggerated, almost 3 months to deliver it. Once the vehicle was picked up, it was full of details in paint, improperly placed parts, inappropriate parts, etc.

No experience yet, because he hasn't started fixing my car yet.

PESIMO SERVICE, I thought that when I bought my insurance with HDI I was going to perform better than the others, but it is worse than all, I had a mishap not very strong, and they sent me to their workshop the one in García Morales and the gentleman who He is attending very bad attention and 3 or 4 weeks have passed and he never calls us to know if the pieces have arrived, I do not recommend them. Here I send the image of the number of the incident, which brings a legend, which says that the valuation you made is less than the deductible, which when you arrived at your workshop a Mr. By the name of Rodrigo, he was the one who in bad ways He told us that that did not work, my answer was I did not do the valuation, we only followed the instructions that you gave us, and I am not refused to pay the cost of my deductible, but the treatment and the way of attention, we have had to to be calling to know what is appropriate, and today they finally told us that at 8 am, Monday, August 12, we would take the perfect car .... Today, Monday, August 12, 5:00 pm they called me because the pieces do not correspond to the model of my truck ...... They know why this happens, because the person who attends Mr. Rodrigo, is not interested or does not know how to follow processes and procedures ..... It is terrible hopefully others will not be fooled

Excellent very good service I pay attention Adriana Medina ? so kind

lousy care!! The truth is that it is not a responsible insurer with the client, THEY DON'T COMPLY!!

Almost 2 months without a side mirror and still no response. I do not recommend accepting the services it offers. Its procedures are very time consuming. The payments they offer you are very low. I'm almost 2 months old now and they can't fix me or get my car part.

Terrible service I had the accident on November 8 and they say that the parts arrive until March of the other year a Yaris 2021 of the year with 5 months of use I cannot believe it and they still valued the damage very x below what the original parts cost agency do not buy in Toyota with this insurer the lousy of all and Toyota washes its hands they are just as liars, I will go to profeco and if there is no answer I will return the crashed car

Very bad service, but I will say the good and the bad. The adjuster arrives soon (which is the best of all HDI, Jorge Duarte is his name) to fix the car it took about 2 to 3 months and in the end it didn't turn out well, in the accident they hit me from behind they made me give up a back and forth with the justice system that in order to record everything that happened, that in order to charge the culprit, I paid the deductible and if they "fixed" my car and years passed and nothing, good-bye deductible, some time later I wanted to talk to the manager and the very friendly person at the reception told me in a few words that it is almost impossible to see the manager. There is, and by the way, the person in charge of the external lawyers who handle your case, never solves anything, nor does the only thing she does is tell you to talk to the external lawyer. My case was in 2017 and they brought me more than 3 years that supposedly had changed the organization that handles those cases that would be handled by other organizations and after all, finally enough time has passed, pufff, they tell you no, because your case was lost, we couldn't They charge the man who was at fault. I was going to give 2 stars but regretted it.