HDI Seguros Auto-Pronto Mérida - 97070 Mérida

Terrible, I spoke on the phone, they took my information and they never spoke to me, this was twice in a row.

Terrible attention and ineptitude of employees! I have been 6 months and they do not solve anything, every time I speak they always ask the same thing, they do not keep a log of the claims, etc etc etc ... Much inefficiency; If you can never buy insurance, really rate it because it is terrible.

The WORST service that I have received in my life, is not bad, it is LOUD, DEPLORABLE. It seems like a mockery, zero trained people, it takes hours to get to the accident, zero desire to solve things, poorly trained staff. Regarding communicating with someone to answer ANY complaints, they only answer you through social networks that will be in charge of solving the situation but never give you a solution. The workshops to which they take your car in case of accident are TERRIBLY EVIL QUALIFIED (Eurotech touched me), unfortunately I did not find out about this before taking out insurance with them. I have been without a car for 2 and a half months and they have not been able to solve anything, my car returned from the workshop with more failures and broken parts that are now washing their hands between the workshop and the insurer. IMPOSSIBLE to communicate with a manager or someone capable. Now I will have to waste more time between CONDUSEF and PROFECO to find a solution, it is not possible for companies like this to continue working. Please do not take the risk, know the insurance company you will hire before you have a bad time, lose your money and make fun of you. (In addition to damaging your car)

We had a problem with the car and the truth was that they treated us quite well and cordially and the treatment was most friendly.

Terrible service the adjuster the lawyer asks him something and he does not know what is the adjuster's thing and you ask the adjuster they throw the ball and they make the client do the paperwork the client is 1st whether or not he is right

They never answer the phone and I have been trying to contact them for 2 days so that they can pay me for the damage to my car and all day they dial busy and the mailbox leaves a legend that the user of the phone has blocked access to incoming yamadas