Hilton Garden Inn Leon - 37530 León

Muy mala experiencia, la habitación de un lado hizo fiesta toda la noche con música y hablando fuerte, llamé TRES veces al front desk y el hotel no hizo nada ... Reclamé y el hotel solo dijo "no quieren". Llamé desde las 3:00 am y hasta las 5:00 am se les ocurre decirme "la cambiamos de habitación?"..... eso hubiera sido la primera opción (que incluso a las 3:00 am tomar mis cosas y cambiarme no es lo esperado) pero a las 5:00 am en para que intente dormir solo 1 hora? Cobran la habitación y no ofrecen el servicio adecuado.

Un gran servicio. Instalaciones muy agradables y óptimas. La higiene tiene un 10! En el desayuno, el cuál se incluye por noche de estancia, está muy bueno, aunque pueden mejorar la variedad. Tienen buffet

Excelente opción de hospedaje. Las habitaciones son muy amplias y tienen excelente limpieza. La alberca si bien es algo pequeña, funciona muy bien para esparcimiento y el agua estaba de muy buena temperatura. El servicio fue amable y eficiente. El desayuno buffet me pareció con opciones variadas y quedé satisfecho con el mismo. Quedé muy contento con mi estadía y lo recomendaría ampliamente. No dudaría en volver.

Great Hotel.

Cool

Very good hotel

Beautiful hotel but unfortunately I cannot say the same for the service. We arrived and I had a bunch of luggage, they assigned us a room and I head over with all my stuff, when I arrived the key didn't work I came back down I got a new one, went up again with all my stuff and the key didn't work. Came down a third time and I had to ask them to give me a number I could call so I wouldn't have to bring everything up and down again and they might be able to send someone, Naturally the key didn't work. Took them 15 minutes to bring someone from security because maintenance was not available, after filling with the foor for 5 minutes he finally opened it and said that the key would not work but I should call him the next time I wanted to go into my room. I called reception and they said they couldn't change my room. Needless to say I didnt feel welcome or cared for by the staff. The hotel was physically ok, stiff beds and pillows. Terrible towels

I will never stay in this hotel again. They charged me for a Deluxe King room upon my arrival and i had to request a room change as soon as i got to the 7th floor. The smell in the hall was disgusting. They moved me to a less expensive room, Regular King, and they refused to credit the difference in price. I got a smaller regular king size rom but was charged for a Deluxe. Management at this Hotel did not care to resolve the issue at all.