Hilton Puerto Vallarta Resort - 48333 Puerto Vallarta

Enjoyed my stay! Will definitely be back! Pros: -Mexican and Italian restaurants were good! -Hacienda pool was great to hangout at (adults only area). -Good view from the rooms on the Hilton side. -Great service staff all around the hotel! Dulce and Christian were great! -Omelettes for breakfast we’re good! Cons: -One of the elevators is broken so it can take some time to get downstairs on the Hilton side. - Buffet dinner food isn’t as good as the restaurants. Recommend making a reservation at one of the restaurants. -Not much in terms of night entertainment

The facility is beautiful. Overall the staff is friendly and very attentive. It is the operations of this Hilton that is horrific! We stayed in the adult only section; upgraded rooms for 9 nights. The music, very loud, rarely ended at midnight - unless you called desk -- BUT yard work with blowers and electric saws started consistently by 8am! Obviously no one looked at an overall schedule and impact to customers. Food, with the exception of Italian, was entirely so-so. We twice paid extra (a lot) for the not well know "special menu" - that meat was exceptional. The part, as a Hilton,that never ceased to amaze me -- housekeeping was dismal. Not once, in 4 separate rooms over 9 days, did any of us get a set (sometimes NO) new clean towels, when towels were left on floor to be changed. And the towels - threadbare. Hilton you should be embarrassed. If you don't wont to eat well or get much sleep - go. Its pretty on the eyes. If you want to relax and not listen to other people's radios at the pool - on top of the hotel's music - enjoy.

3-Star Hotel with 5-star prices! I stayed at this hotel for 7 days, in two different rooms. Many cons, but listed some pro's in the end: Cons- -One of the elevators was broken and made going up and down our room take forever. -Check-in for everyone was after 4pm, no exceptions -Very unorganized, they need better room logistics for reservations - We were told there were no rooms ready and us befriending the maid, was told there was actually a few rooms ready, but nothing to communicate to the front desk but a piece of paper. It's 2022 - get a tablet, even a Google document would greatly help organize! -Rooms are on the pricier side, and don't feel it's worth the price. Shower was clogged up, toilet had flushing issue, walk-out pool heater turns off at night -Only had 1 entertainment/show at hotel the entire stay (a Friday mariachi dinner, which they did a really great job here). Wish they did more. -Dinner reservations didn't make sense, people don't show up and the tables are considered "lost". Saw plenty of tables empty. -Very limited buffet choices with very little change on a daily basis. Also, only offered guacamole at 1 specific spot at lunch, no guacamole at all main spots. Pros- -Close to the airport -Situated very close to the city center -Clean beaches -Staff was friendly and often attentive after giving a tip -Heated pool at the hacienda side of the hotel -Loved the separation of adult side and family friendly side -Felt the place was clean

Well priced, good location, nice beach. I’ve stayed in Puerto Vallarta a few times and have liked this hotel the most so far. Spacious, clean rooms. Only problem was the elevators were often out of service and never seemed to get repaired. Restaurants were good. Buffet offered a variety of food, we always found something good such as the fresh tacos, fried pork cutlets, cream soups, etc. Beer on tap was very good and the bars had a good selection of liquor. Overall, I recommend staying here.

I arrived on the 4/30/22 was given the wrong room from what I had paid for (ocean view) they put me in a different hotel the “Hacienda hotel” was supposed to stay at the resort side but the hacienda room was decent. I asked for room service, I didn’t get my dinner until 1 1/2 late and cold, the guy said “ we had late parties” as if that should mean anything to me, then he asked me to pay, wow! I tried to change rooms but I was told I had to wait till the next day. Then I was promised by a manager I was going to get an upgrade and a complimentary spa day. Then after 5 hours without a room, they finally took me to my dream room with an ocean view… my view was a hallway of the hotel. At this point, I was very mad and demanded to receive the room I paid for. I had to wait for another 1 hour, they finally took me to a room that I supposedly paid for (didn't look great) then the room they were going to give me for free (upgrade for sure). Now, this room did have an ocean view room but the room was dirty and beat up. Fortunately, they made up for it with an AMAZING spa day! A bottle of champagne to the room, and they work hard to make our vacation better. The Service here is pretty good, I would've given them a 5-star but they need to be more organized with their customers and try to get it right from the beginning so there is no need to make up for it BUT I appreciate what they did for us.

The location is great and close to everything. Quick 10-15 minute ride from the airport and same time to the old town. Staff is very courteous and friendly. We liked the food most of the time. The property is very well maintained. Best part was our loft view room with amazing panoramic view, it’s a steal at the price we got it. The sushi bar with infinity pool is the best place to hang out on the property. It’s adult only though but the views are great. Only reason I took of one star is because one out of two elevators was broken throughout our stay, and second one broke down on the last day of our stay. It shouldn’t take this long for a hotel to fix their elevators and when the second elevator was out, it was a big hassle and long wait times to go to the room and back. Such a big hotel should take several days to fix elevators. Also water went out for few hours one day and it took Hilton some time to help us out.

I booked a room here for a nice celebratory get away and have a chance to disconnect. I picked one of the rooms with a Private Pool, and while it was only mine, it was viewable by people walking the beach. It didn't bother me it was less than 3 feet deep, I was hoping for a bit more privacy. Room service costs a fee, but it is not much considering it is all-inclusive. The staff in the lobby bar and the lounge were very helpful, and there was more available than I took advantage of. But this trip was about relaxing and not feeling rushed or needing to do things. I returned home in a much better mood and ready to get back to day-to-day life. I will definitely return!

I had a fantastic stay!! The Hilton Puerto Vallarta was clean and comfortable. But what stood out for me was the amazing staff! We were treated so well by the staff. They were attentive, friendly and helpful. After spending 10 days, we got to know some of the staff. After reading other reviews about the food, I was not sure what to expect. But I can honestly say the food was wonderful and delicious. They had plenty of variety. For those who reviewed the food as bad are obviously first rate snobs who you can never please. Buy for someone like me who wants good food, I found it to be perfect. If I had to have one negative thing to say, it would be not to make any calls from the room phone. They charge for every call even if local. My flights were changed and I had to call my airline. I got charged over $1000 peso for those calls. It must be a Mexico thing as this has never happened to me in Canada or US. Other than that, it was a great stay!