Hilton Tower San Luis Potosi - 78216 San Luis

although the service at the property was great - my 'presidential suite' was anything but. When i first got to my room i was given i guess a regular room and then i called and asked what happened to the presidential suite. they then unlocked a door that led to the rest of the room in which the AC did not work. I couldn't use the other room because it was hot and my room AC was not strong enough to cool both rooms. essentially i just had a room and not a presidential suite but was charged for such.

Outstanding service to say the least! Very nice hotel , rooms are great and the nice views are a plus. My family and I enjoyed our stay and will be coming back when in San Luis Potosí. Ana María who assisted me at check in is just amazing and very professional, great customer skills and knows how to make you feel welcomed. Also the guys at the bar were great and on point. Definitely will be coming back.

This hotel is top-of-the-line. Very convenient area located close to most of the things you want to do. The rooms are very well appointed and super clean and comfortable. The restaurant in the hotel is outstanding and well worth a go! This is my top recommendation for San Louis Potosi.

Good hotel , very nice rooms. Breakfast is Ok. Overpriced

This has been by far one of the best Hilton properties I have stayed at. Isabel who works on the 9th floor Executive Lounge has superar customer service and makes guest feel like family!

Definitely not worth the price of how much you are paying.When we had arrived, they had informed us that on the second night of our stay (out of 4 nights) there will be no water from 10 PM till the early morning… I am just surprised that they didn’t take a proactive measure to either inform guests before they arrive to the hotel so that they can arrange for a different stay… or even try to shift the water blockages from 1 AM till 6 AM to ensure people aren’t affected by the disruption. The hotel staff were friendly and super kind hence why I am giving it an extra star… they gave us a free upgrade which was kind but didn’t resolve the issue at hand… had the staff not been kind and nice, the hotel would be a literally a 1 star. Beyond the disruption of the water, the towels are run down, old and not fresh. The carpet in the room smelled and the room had a bad smell. There was bad lighting in the room where it was dark most of the time). We have stayed at Hilton hotels around the world and this is the worst one… boutique hotels do a much better job than this branch. No one one is to blame … I just think that the general manager really should have rethought the process of how he/ she could have managed this situation better. Especially since we were there for a wedding and had more than 15 rooms booked at the chain. Along with having renovated the towels and cleaned up the carpets occasionally.

Worst hotel I ever been. The building is in maintenance, multiple noises all day long. There are noises all day long along the corridor (including nights people seem partying) Next time will go to The View Hotel, right next door to it.

Hotel was okay. Nice view and the pool on the 6th floor was nice. Room was adequate with the two queen beds we wanted. There is no store on the property. We walked about a half block down the street to buy water at the Oxxo. The restaurant food is good, but overpriced. 3 sweet breads for $150 pesos. You can walk about a block to La Superior and get a plate full of sweet bread and Lala yogurt drinks for $100 pesos. Ubereats is a convenient and less expensive way to get take out delivered. There is a Walmart Express around the corner as well. Nice that there is free parking under the building. The a/c went out in our room the 2nd night we were there. It was late when we noticed so we didn't bother reporting it until we checked out the next morning. The sink drain was leaking water when we used the sink. Over-all we enjoyed our stay, but were not super impressed at $150 USD a night.