Hilton Vallarta Riviera All-Inclusive Resort - 48390 Puerto Vallarta

Staff - all super friendly, definitely one of the best staff at all of the Hilton all-inclusives in Mexico. Anabel at the sky bar was our favorite! All of the staff repeatedly asked us if we needed anything and we’re very accommodating with some of our requests. Hotel registration/check-in: we experienced some growing pains from this new resort for our rooms. What was on the website was not rooms they actually had available. Some of the room types didn’t even exist. We had 8 adults in our party and we wanted one room with two queen beds and a jacuzzi and another room with two queen beds but they ended up giving us one king bed room with a jacuzzi. A two bed room with a jacuzzi didn’t even exist and then they couldn’t get our new rooms back so it took a while to get equivalent rooms back. Hotel restaurants - some more growing pains here as all of the menus online did not match the menus once we got to the restaurant and we specifically chose the restaurants based on their menus. However, all of them were still good. Our favorite was La Luce which is the Italian restaurant and it also has the biggest menu. We did this for dinner our last night of the trip and so glad we saved it for last! Pools - the pools were nice, there was an adults only pool and a bigger pool for all ages. However the adults only pool was freezing and more shaded so nobody was in it the entire time. I think the heater for that pool might have been broken? And the swim up bar is only in the adults only pool so we never got to utilize it because that pool was too cold. The poolside service was good for the most part. It’s nice we could order food by the pool anywhere. Rooms - the rooms were decent. The safe was broken in one of our rooms and the cleaning service came in our room but didn’t even change all of the sheets so we had to request the sheets specifically to be changed. Some of the soaps were out in the shower. There was a good view from every room though and the balconies were nice with a few patio chairs out there. Activities - the activities were fun! They have different activities everyday throughout the day. I will say, the activity schedule they had online did not match what they actually decided to hold that day. So I would just suggest that every morning, you go down by the pool to see what they’re hosting when. Overall, I think they still have some small things to iron out being a new resort still, but our overall experience was good and I would recommend people visit!

The entire resort and the staff made us feel like royalty. We loved that they had separated pools for adults only and kids only. The spa felt like a dream. Would highly recommend the Fussion massage. The food was spectacular with different cuisines at every restaurant the resort has. Ultimately, it was the staff that made our stay amazing. Israel, is a manager of the restaurants and He was very accommodating, making sure we were taken care of. And if He saw us outside of the restaurants, He would still come up to us and make sure if we needed anything. FIVE STARS.

Me and my wife have recently visited Puerto Vallarta and we stayed at this hotel. we like this place. we are very happy and we feel this is the amazing place due to: 1. The staff are very nice and helpful when we first enter the reception. They respond us very nicely and gave us good information about the hotel 2. The room was very clean and well managed and the staff used to clean and arranged our room every day during our stay in the hotel 3. The hotel has excellent beach, swimming pool and hot tub on the top floor and the ground floor 4. The hotel has good activities like kayaking, deep water, table tennis, gym, volleyball ground. 5. It has excellent location for photography but we have to pay $60 inside the hotel for photography 6. I like to express my thanks to Mr. Israel who help us how to do kayak in the water 7. The hotel is very safe for all inside environment and we feel safe out side too as we visited its downtown and we like the location 8. The hotel has enough bar and restaurants with varieties of food and the server and all staff are very excellent and they are very pleasant to serve us Overall we have very good experience and fun during our stay in this hotel. 8.

This may be the Perfect Family Vacation getaway resort for you. We enjoyed our stay, there were lots of activities going on, a fun environment and great evening shows. The food was excellent and we found most of the staff very accommodating and friendly. Do not forget your mask! They do not have any to spare unless you purchase them. Unlike the other 2 Hilton resorts this resort does not give them to you if you forget it in your room. The woman associate at the gift shop was less than friendly unfortunately because of this. As diamond members there are extra perks and we enjoyed a quiet breakfast in the members lounge. There are several large pools, unfortunately there are quadruple the room occupancy vs. pool or ocean side chair availability. Plan to get up early to grab a good spot. Our ocean view was spectacular and we could enjoy the music from our room balcony. The pools are a little run down but our son enjoyed the loose pool tile “treasure hunt” along with the fun staff and activities at the Kids club. The kids club was AWESOME! The restaurant staff was 100% on point! Dinner reservations, room service and information were easy using the online website and made making plans a breeze!

Absolutely spectacular hotel and staff. We felt welcome, safe, and we were treated like royalty. It truly is all inclusive and it's not just limited to beer and wine. You can order any type of beverage, eat anything at any of their 6 restaurants, order room service, IT'S ALL INCLUDED! since the Hilton bought it out it is no longer adults only but it's still a great time. All the servers and bartenders were amazing but special shout-out to Gerardo, Alfredo, Daniel, and Giovanni they all went above and beyond for us. The activities they offer are fun and the themed nights are a blast. They actually have a bar open past 10 which was really nice to be able to socialize with the other travelers. Another really nice thing they do is protect the hotel guests. As you're coming and going you have to go though a gate so not just anyone can walk up to the lobby. You provide them your room number and where you're going so they always know where you're at, it's something that made us feel really really safe. I would 100% recommend anyone to this hotel.

We just got back from this awesome resort. From day one everyone, I mean everyone, was so welcoming, accommodating and willing to help! We enjoyed the trip very much. Special shout out to pool bartenders Jose, David and Octavio: You guys are the best! They were nice and friendly, not to mention they made the best drinks, ever! This trip was the most relaxing, fun and memorable! Also Manuel from the entertainment team who was in charge of the craft table taught my girls to make bracelet. We all had a blast and can’t wait to go back next time!

I am a Hilton Diamond member, and this hotel delivered in every possible way! We just returned home from a perfect family vacation. This resort was absolutely fantastic! Service was top-notch from every department. "Thank you for giving us the opportunity to serve you" was just an example of how the staff treat their guests. The rooms were clean and spacious, and every room (above the 3rd floor) has an unobstructed view of the ocean. Excellent selection of restaurants and the food was great everywhere we ate. The location was perfect - it felt secluded but was only a 7 minute (150 peso) taxi into town. We will 100% be back and will recommend to anyone.

Amazing service, always very attentive and helpful despite being short on staff. We really enjoyed our stay. The food was freshly made and delicious, especially at the buffet and the club. The shows at night time were more of a hit and miss. The fire show was amazing and the others were not so good. The beach is nice and well maintained, there are several spots along the rocky part with lots of tropical fish. If you like snorkeling, bring your own gear. The downside of our stay was, the cocktails were mostly mediocre quality and there was no music after 10:30pm other than a small bar.