HM hotel - 28218 Manzanillo

It was decent. Nothing spectacular

The hotel ando their installations área excellent

Awesome!! First time experience! Great staff and ownership.

Advertise a restaurant and the three weeks I was here it was closed. There is supposed to be wifi, the wifi has not been available for the last four days. I have asked why and still have not received a answer, the management appears to be not concerned.

Bad experience, pay for 2 nights, first night, no hot water because hot shower faucet was broken, and there was nobody to fix it at 7pm, (wooow). Second: issue, and no big deal, no signal on tv, did not work. Third: the handle of main door was falling of and they did not fix. Forth: And this is the MAIN ONE way I five 1 star, because at there small swiming pool there were missing some tiles on all the edge facing the beach, and as I was just swiming normally facing down the water, my hand hit the edge of the pool and cut my hand about 3 inches wich one inch was pretty deep, the other 2 not to bad, be aware, bar and restaurant, they claim is not theres so no help there, and when I told the lady at the loby, she told me it was my fault, that they knew about it days ago and they were trying to fix it, (DAYS AGO, AND THEY DIDN'T DO ANYTHING), very next day after I had already used my own first aid kit and got the bleeding under control, I see, 2 guys fixing all the tiles, it seems that they wait untill somebody gets hurt to do something about it. I took a video and pics of the bad condition of the pool, and how they were fixing it, I just hope I can post the video so every body see and dont ruin their vacation, becase I had to get out of the pool, wich I did on my own so I didnt effect another guests, and next day I could not get on a snorkeling tour because my cut was opening, and bleeding.

Our bedroom was kind of small but the bed was very comfortable, the downstairs restaurant was good and cheap, the pool was also small but nice. I wouldn't recommend swimming in the beach there, but the place is close to a cinema and various malls.

Dont stay here, Rooms are small, the elevator doesn't work, they do not take credit card (or any cards) wifi is slow o there is no wifi), NO ONE USES FACEMASK, there are no covid precautions, the staff just doesn't care about the guest and they do nothing all day.

Please do not go there, I thought it was going to be a nice experience because it looked to be an expensive hotel and it had nice pictures online, I rented the suite. Cleaning people are great. We were told that it was ok for us to bring our own drinks since they do not have a bar or a restaurant, all of the sudden we were told to leave the pool area by one of the employees (in a rude manner) if we had a cooler, he after said that it was a misunderstanding. In the rooms you can hear the noice from the street but I mean lot of noice, the a/c does not work properly, the toilets leak all night, they have no wifi service, I could say a lot more negative stuff.... I definitely have had better experiences in other hotels in the area for a way better price.