Holiday Inn Express & Suites Celaya, an IHG Hotel - 38080 Celaya

From the moment you are greeted by the front desk staff to the moment you check out, all you will see are happy and smiling faces. The rooms are top notch, on par with deluxe properties of IHG, the hotel itself is well constructed and quiet, breakfast is fresh with a better selection that most Holiday Inns anywhere. The free courtesy van service is great. What is there not to like? Pamper yourself and stay here if you can find a room.... word of mouth is fast and many travelers would want to stay here.

Has everything a hotel needs for a comfortable stay. Big rooms and very clean. Very private environment. Service is 1st class. Best of all is the low cost. I will definitely be staying here when I visit this town again.

High quality. New and clean installations. Gym is open 24 h. Staff.is a plus... At same location, there are a lot of food options

Staff is very attentive, friendly, and helpful. They even assisted with taxi services and food delivery (there is no restaurant on site). Bed mattresses are very firm, unlike most other Holiday Inn Express hotels. Otherwise room was modern, clean, and in good condition. Bathroom amenities are a little better than at most other Holiday Inn Express hotels. Shower unit was large and easy to access (full glass door). Room is a little dark even with all lights turned on, which limits the locations at which you can read/work. Breakfast options are much more plentiful than at other Holiday inn Express hotels.

The place is strategically located to drive through the city or to highways leading to nearby cities. Service is great and the price you pay is very competitive for what the hotel has to offer. I have stayed more than 5 times and so far I have had no issues. The hotel is secure and the facilities look clean. The hotel is one of my best options to stay around the area. It is only 45 minutes from Queretaro.

If I am not mistaken, this Holiday Inn Express is run by the Grupo Presidente (part of the IHG Family). Hotels run by this group, are always at the top of their class. This was not an exception. Friendly, safe and considerate; it was a perfect night. While in Celaya do not stay at any other place.

Quedé muy satisfecha con mi estancia. Durante los tres días que estuve hospedada pudimos usar la alberca y siempre estuvo limpia. La limpieza de la habitación también fue lo que esperaba. En mi primer día, olvidé el cargador de mi celular en la zona de la alberca y lo recordé hasta la noche. Por suerte, uno de los trabajadores lo resguardó y cuando me acerqué al encargado para comentarle la situación, verificaron las cámaras del hotel y me lo entregaron a los diez minutos. Lo único que podría mejorar es el desayuno. En otros hoteles hay más opciones a pesar de la pandemia. En el caso de mi hijo no come embutidos y sólo había huevos con jamón y platillos con picante. Por último, ¡agradecí mucho la máquina de café para las tardes que hace frío y viento en Celaya!

The front desk was awesome Adrian he was very helpful however the cleaning crew not so much. If you plan to stay more than 1 night I would recommend that if you accidentally take off and remember that you left a valuable out don’t trust that it will be there. Our mistake was trusting that it would be there. We got back and the beds were made but that was about it that was done. We put all our stuff in the closet that we didn’t want touched with the exception of the digital watch that was left on the bed to put on on our way out but forgot. The manager insinuated that we lost it and blamed it on the staff bc she stated they get checked on the way out. The manager also confirmed they are not responsible for any items left outside the safety box in your room. However a smart watch can always be hidden in private area that are not check. With a pat down it would be unnoticed. This would not be a place I would stay again for my travels. I normally stay at the doubletree by Hilton down the street but decided to change it up and definitely regret it. We even checkout early and requested no room cleaning because of this issue.