Holiday Inn Mexico City-Plaza Universidad, an IHG Hotel - 03310 Ciudad de México

On my stay my reservation was not correct, staff did not help to solve the issue. Missing water in room, broken iron, cleaning service staff scrambled our belongings Below average experiece, will not return.

My family of 4 love this hotel. The location is fantastic bakeries, metro, restaurants, market and malls all 8n easy walking distance. All of Coyocan a longer walk or short taxi ride away. The green line metro just a few blocks away will tske you to the heart of the historic district. The staff exceeded ny expectations, even my 11 old commented on how friendly and helpful they were. My only criticism would be the frosted wall bathrooms, weren't ideal for a family. 5he shower pressue was pretty weak. But these are minor inconveniences. We look foward to staying here next time we're in Mexico City.

Clean, comfortable and value $. Great location with easy acces to a lot of the popular areas of the city, with in walking distance from shopping centers,walmart and more

My partner and I were supposed to stay at this location about a week ago, we arrived at around 11pm after a long flight, and surprise.... surprise, all we got is, your reservation was cancelled due to the fact that the card was declined, that is impossible when that Amex card had WAY more than what we were supposed to pay for the stay (way more), there was no answer to why we were never contacted through email or phone, also the fact that we booked directly though the company (not a third-party). Simple, when I confronted the desk agent about the Formula 1 event going on the same week in Mexico city, and the fact that I suspected that they were able to offer the room for way more money than what they sold it to us for in the first place, this person was so nervous, pretended to answer the phone and come across as "occupied" and couldn't answer ANY of my questions. Simply he said, I don't know what happened, I have no rooms and there's nothing I could do for you. Think twice before booking a room here folks, keep in mind, this happened at a foreign country, at almost 12am, we are "gold members", no follow though and absolutely no sympathy.

+ The staff was pleasant and the food in the restaurant was good. - There was no hot water in the shower for two days [I reported it on the first day] and the air conditioner was so loud [also reported on the first day] that it was not useable. The lack of execution and follow-up on basic hotel services was more than a little disappointing.

This a good hotel, the staff is always so helpful and caring. The rooms clean and excellent. Just a thing: they told me by phone that the taxi service for 5km from hotel will be "free service" but it turned it wasn't true. And I don't mind to pay for a service, in fact I am very satisfied with this service, the taxi drivers are a gentleman, but at the hotel the info about the service isn't accurate. So, they should be careful about it. Anyways, I really like this place. Thanks for the excellent service.

Holiday Inn Plaza Universidad is a great option for staying in Mexico City. It's next to two malls, as well as Walmart. There are plenty of dining options within walking distance, ranging from local flavors such as Sanborns to American fare such as Olive Garden and PF Chang's. The hotel is clean, the staff is friendly and helpful, and room service is reliable and quick. I've stayed here multiple times while visiting family and I've never had a problem at all. If you're looking for a clean, safe, conveniently located and enjoyable experience, I recommend this property.

The hotel is old, rooms are big but old, air-condition didn't worked fornfull day and the food, so bad, i tried many dishes, none was good.