Holiday Inn Queretaro Zona Krystal, an IHG Hotel - 76100 Santiago de Querétaro

Great breakfast, always friendly staff.

For the most part the stay worked well for us. We had 2 small issues. Our room was not serviced by the cleaning staff Durning our stay. We also had problems obtaining a taxi when we needed 2 to travel downtown. The breakfast was great. A wide variety and perfect service. The room its self was comfortable and the wireless was fast and strong

This hotel makes it very easy for those of us who have to work in Mexico while also learning Spanish on our own time. I know I can get food at the restaurant, get food nearby, or order easily.

I stay here frequently for business. Great staff. Had issues with the air conditioner. Had to switch rooms. Seems like one of the three elevators is always not functioning.

Good and comfortable hotel & staff, but not the best breakfast.

Rooms looks a little bit old and damage (need maintenance) service in restaurant is so slow, and the location it's good with nice view.

Reasonable priced hotel with clean rooms and good amenities. Breakfast is included in the room rate in most cases.

The staff were excellent and the lobby was interesting (how many hotel lobbies display a restored car?), but the charm ended there. The room was clean but the decor was sparse, dimly lit and unpleasant (they really need to replace the rugs and spruce up the rooms). The hotel is located in an industrial corridor immediately off an insanely busy multi lane highway that has busy service roads on both sides, so traffic noise and poor air quality are inescapable (no fault of the hotel, but something to be aware of). If traffic noise bothers you, bring earplugs. The huge shopping mall (Antea) has almost everything, but better to drive or take a taxi/Uber/Didi than an unpleasant 20 minute walk. It’s quite some distance to anything else. Personally, next time I’d either spend the night in charming Centro, or if just passing through the city, at the Marriott beside Antea (and slightly removed from the highway) or the Candlewood in Juriqilla which is much quieter and a block or two from good restaurants, small shops, and a small pleasant park - and a short taxi ride to some superb restaurants in other areas of Juriqilla. So, my thanks to the excellent staff, but I wouldn’t recommend this hotel.